Job Description:

Business Overview

Rakuten Group is headquartered in Japan and serves approximately 100 million domestic customers and 2 billion customers across 30 countries worldwide. We provide more than 70 services across various fields including e-commerce, payment services, financial services, telecommunications, media, and sports.

Department Overview

Rakuten Group Co., Ltd. currently provides more than 70 services and has a membership system with more than 100 million members.

The Customer Strategy Department supports a wide variety of services across the board.

Position:

Why We Hire

As a product manager in customer strategy supervisory department, you will work on enhancement for Rakuten Ecosystem experience through the various products/programs/functions.

Position Details

Lead the product strategy, planning, development and growth hack for those products.

- PointClub

- myRakuten

- Group Common function for membership

- New product.

Tasks are

- Plan the product strategy based on ecosystem experience strategy

- Manage the product KPI, Marketing, User experience

- Growth hack

- Planning new functions

- Direction of development

- Project management

Mandatory Qualifications:

- Commitment for the result and planning experience strategy

- Logical thinking, Issue solving, communication skill

- Take responsibility to the action with analysis of data and hypothesis

- Experience of Web master, Web product manager, Creative Director

- Knowledge for Web standard and Web creation work flow

- Knowledge for Web usability and accessibility

- Knowledge for Web front end technology

Desired Qualifications:

- Experience to achieve successful product launch or improvement with cross-functional team including developer and marketing PIC.

- Experience of leading successful product / service development in agile / lean product development program.

- Person who has self start-up mind and lead the project while demonstrating the your own expertises.

- Experiences and knowledge about marketing / statistical analysis / ergonomics / access analysis / usability studies are plus.

- Experience of new website start up project

- Experience of website rewnewal

- Experience of projects about SEO, LPO, SM

- Experience and knowledge of creating smart phone web/App

- Experience and knowledge of server side program(Apache, JAVA, PHP, framework)

- Experience of management and team building

- Experience of nurturing staff, hosting workshop or learning session

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Languages:

English (Overall - 2 - Intermediate), Japanese (Overall - 4 - Fluent)

Product Manager, Customer Strategy Department - Platform Strategy Supervisory Department (CSD)