Band

Level 7

Job Description Summary

This position can be based remotely anywhere in the U.S. Please note that this role would not provide relocation as a result. The expectation of working hours and travel (domestic and/or international) will be defined by the Hiring Manager.

Job Description

Reporting into the Chief Strategy, Platforms & Transformation Officer, this role is accountable for leading the enterprise capability engine for US Commercial by building scalable capability systems that make transformation and AI adoption possible. The Head of New Capabilities & Adoption is responsible for building and scaling the enterprise capabilities that enable the US Commercial organization to successfully adopt AI, platforms and transformation initiatives at speed and at scale.

This role serves as the primary architect of US wide capability building and adoption infrastructure, ensuring that teams across the enterprise are equipped with the tools, skills, and environments needed to translate AI & transformation into sustained business impact.

The role leads the New Capabilities & Adoption function, one of the five core pillars of SPT, with responsibility for reusable, scalable capabilities that enable decentralized execution across the business, grounded in a strong understanding of the US pharma commercial domain and focused on improving effectiveness and delivering measurable value.

Leads the New Capabilities & Adoption function, driving scalable, reusable capabilities that enable decentralized execution across US Commercial and deliver measurable business value.

Key Responsibilities

AI & Self-Service Ecosystem
Partner with DDIT to design and scale a self-service AI environment, enabling teams to build and deploy AI solutions within enterprise guardrails and drive adoption across workflows.
Capability Building & Workforce Transformation
Lead US Commercial upskilling strategy, including programs (e.g., RAI, TORCH), to build a future-ready workforce with strong AI, digital, and transformation capabilities.
Scaled Project Management Capability
Establish standardized PM frameworks, tools, and self-service toolkits to enable consistent, scalable delivery across the organization.
Change Enablement at Scale
Partner with P&O to scale change methodologies, toolkits, and adoption frameworks, ensuring sustained behavioral change and value realization.

Leadership Expectations

Build and lead a high-performing enterprise capability team
Drive a culture of self-service, empowerment, and scalable adoption
Act as a bridge between global capability design and US Commercial execution
Partner across US LT, P&O, DDIT, and functional leaders to align capabilities with business priorities
Ensure alignment with governance, Responsible AI, and enterprise standards

Essential Requirements:

A minimum of a Bachelor’s degree in business, organizational development, learning, healthcare, digital, or related field. Preferred: Advanced degree (MBA, MS, or equivalent)
12+ years leading enterprise capability building, learning strategy, transformation enablement, or workforce capability programs in a large, matrixed, regulated environment.
Demonstrated success building large-scale capability ecosystems tied to business outcomes
Strong experience partnering with senior business leaders, P&O, digital/technology teams, and enterprise CoEs to diagnose capability gaps and implement scalable solutions
Experience with AI fluency, digital transformation capability-building, leadership development, and change/program management enablement is strongly preferred
Strong understanding of the US pharma commercial domain, including how commercial functions operate in a highly regulated environment, with demonstrated ability to scale capabilities that improve organizational effectiveness and deliver measurable business value
Strategic thought partner who can connect enterprise priorities to capability interventions and operating realities
Builder who can create new capabilities
Enterprise influencer who works horizontally across business, tech, and people functions leading without authority
Outcome-focused operator who measures business impact

The salary for this position is expected to range between $204,400.00 and $379,600.00 annual per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.

EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to tas.nacomms@novartis.com call +1 (877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

https://www.novartis.com/careers/careers-research/notice-all-applicants-us-job-openings

Salary Range

$204,400.00 - $379,600.00

Skills Desired

Customer Requirements, Customer Service, E-Learning, Leadership, Relationship Building, Retail Loss Prevention, Sales, Selling Skills

ED, Head US New Capabilities and Adoption - Remote