About Bolna

Bolna is Voice AI infrastructure built for India - and now for the world. We help businesses deploy intelligent voice agents that can call, converse, and convert in any language, at scale. From collections to customer support to sales, our agents handle millions of conversations so humans don’t have to.

We’re a YC F25 company, backed by General Catalyst, with 1,050+ paying customers and growing fast. Our team of ~25 is based in Bengaluru.

The Role

Most people 2–3 years into their careers are getting good at one thing. This role is for the ones who want to get good at everything - fast.

The Founder’s Office is where the most important, most ambiguous, and most consequential work lives. You’ll work directly with the founders on whatever is highest priority - closing an enterprise deal, fixing a broken customer deployment, figuring out why a vertical isn’t converting, building the business case for a new market. No two weeks will look the same.

This is deliberately a generalist role. Over 12–18 months, you’ll develop a sharp point of view on where you want to go -product, sales, business development, customer success - and we’ll actively help you get there. Think of it as a founder’s MBA, except the tuition is paid and the work is real.

If you’ve come from consulting, an early-stage startup, or an AI company and you’re hungry for more ownership than your current role allows, this is the seat.

What You’ll Do

Own customer relationships end-to-end - from first call to go-live to expansion
Work with enterprise customers to translate their business goals into agent configurations, prompt logic, and integration requirements
Sit in on and eventually lead sales conversations - help close deals, write proposals, and navigate procurement
Identify patterns in churn, expansion, and customer feedback, and turn them into product and GTM recommendations
Build internal playbooks - onboarding processes, success metrics, escalation paths, vertical-specific templates
Run high-priority projects directly for the founders - market analysis, competitive research, partner outreach, new vertical scoping
Be the connective tissue between customers, product, and engineering

What We’re Looking For

Must-have:

2–4 years of experience in management consulting, investment banking, early-stage startups, or an AI/SaaS company
You can structure a problem, communicate it clearly, and drive it to closure without hand-holding
Comfortable in ambiguous, fast-moving environments where the playbook doesn’t exist yet
Strong written and verbal communication - you can hold a room with a CXO and debug a customer issue in the same afternoon
Genuine curiosity about AI - you’ve used these tools seriously, not just dabbled

Good to have:

Direct experience in B2B SaaS, voice AI, or conversational AI
You’ve worked at or with a YC company or high-growth startup
You’ve owned a revenue number, even informally
You can read a financial model and know what levers matter
Exposure to enterprise sales cycles, procurement, or customer success at scale

How This Role Grows

At 12–18 months, you’ll have a clear view of where you want to go. We’ll shape the role around your strengths:

Strong in customers and revenue → Sales Lead or Customer Success Lead
Strong in product insights and patterns → Product Manager or Product Ops
Strong in strategy and markets → GTM Lead or Business Development

We don’t hire for this role and leave you in it forever. The point is to make you exceptional at whatever direction you choose - with real context, real relationships, and real skin in the game.

Why Bolna

Direct access to founders from day one - you’ll be in the room for decisions most people at your stage never see
Fastest learning curve available in B2B AI sales, product, and customer success
Real ownership, real customers, real consequences - not a support function
Competitive compensation + meaningful ESOP
Bengaluru office, in-person team collaboration

Founder's Office, Business [YoE: 2 - 4 Years]