Job Requisition ID #

26WD96226

Position Overview

Autodesk is seeking a driven and customer-focused Senior Associate Digital Business Representative (DBR) to independently manage transactional digital sales opportunities and drive KSO attainment. In this intermediate-level role, you will own inbound and signal-based outbound motions, manage the full sales cycle for low-to-moderate complexity transactions, and deliver a seamless digital buying experience. You will leverage CRM insights, digital signals, and structured sales discipline to prioritize effectively and close business within defined ACV thresholds. This is a target (KSO) based role with performance incentives, reporting directly to a Digital Business Manager in Kuala Lumpur, Malaysia. There is an expectation to be in the office with frequency.

Responsibilities

Revenue & Pipeline Ownership

Generate and manage pipeline through inbound calls, sales chat, MQLs, and signal-based outbound call campaigns (abandoned carts, expired quotes, trials, ecommerce triggers, etc.)
Independently close transactional digital opportunities within defined ACV targets by navigating pricing discussions and managing negotiations effectively.
Achieve quarterly ACV, revenue, pipeline, and new logo goals
Identify upsell opportunities and apply relevant promotions
Conduct structured discovery and effectively handle objections
Maintain strong pipeline hygiene and accurate forecasting in Salesforce
Use CRM dashboards and digital signals to prioritize high-value opportunities
Monitor and improve in- & outbound-to-close conversion performance

Customer Experience & Operational Excellence

Deliver high-quality engagement across phone, email, and chat
Ensure SLA adherence and strong response rates +90%
Represent Autodesk professionally with a customer-first mindset
Follow internal digital sales processes and proactively flag operational gaps

Skills & Competencies

Transactional Closing: Confidently closes digital deals within ACV thresholds
Objection Handling: Applies structured techniques to overcome customer concerns
Funnel Awareness: Understands inbound, pipeline, and conversion metrics
CRM Analytics: Uses dashboards and data insights to guide prioritization and forecasting
Professional Communication: Clear, persuasive, and consultative across digital channels

Collaboration

Partner with Territory, Emerging, Renewals, and Enterprise teams for opportunity handoffs
Provide structured feedback to Marketing on campaign effectiveness and lead quality
Coordinate with Digital E-Commerce teams to improve customer pathways
Maintain accurate CRM documentation to support closed-loop reporting
Highlight Automation opportunities

Minimum Qualifications

Fluency in English (in combination with Japanese as the role will work closely with our Japanese customers)
2+ years of inside sales, SaaS, or technology sales experience
Proven ability to meet or exceed sales targets
Experience owning full sales cycle for transactional opportunities
Experience handling inbound and outbound digital sales motions
Familiarity with CRM systems and Sales Automation Tools (e.g., Salesforce, HVS, Clari, Gong, Outreach,..)
Strong communication and cross-functional collaboration skills
Experience selling across phone, chat, and email channels
Familiarity with digital buying journeys and ecommerce-assisted sales

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Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

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Senior Associate Digital Business Representative, APJ (Japanese Speaking)