At Zelis, we Get Stuff Done. So, let’s get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

We are seeking a dynamic and experienced leader for our Associate AI Enablement initiative. This highly visible role will bring the power of GenAI to every Zelis associate. The mission will include driving the adoption of agents and co-pilots that can enhance associate productivity, such as MS co-pilot integrations into Office, GitHub co-pilot for software engineering, and custom agents for role specific tasks. You will advise on technology selection and deployment and drive associate training, AI literacy, and enablement. You will develop and deploy methods to measure the impact of AI and GenAI on overall productivity. If you have a track record of working across functions to drive adoption of transformative technologies, we want to talk to you!

Job Posting Title

Director, AI Empowerment

Job Description Summary

We are seeking a dynamic and experienced leader for our Associate AI Empowerment initiative. This highly visible role will bring the power of GenAI to every Zelis associate. The mission will include driving the adoption of AI agents and assistants that can enhance associate productivity, such as ChatGPT, GitHub copilot and Cursor for software engineering, and custom agents for role specific tasks. You will advise on technology selection and deployment and support associate training, AI literacy, and empowerment. You will develop and deploy methods to measure the impact of AI and GenAI on overall productivity.

This role will also continuously monitor the rapidly evolving AI technology landscape — including major foundation model providers and enterprise application vendors used by Zelis — translating emerging capabilities into actionable recommendations aligned to Zelis’ AI strategy and business priorities.

The Director will partner closely with executive leadership to ensure AI initiatives are aligned to enterprise value creation goals, supporting leadership visibility into adoption, ROI, and measurable business outcomes.

If you have a track record of working across functions to drive adoption of transformative technologies, we want to talk to you!

Job Description

Key Responsibilities

Support the Associate AI Empowerment initiative at Zelis to evangelize, translate the AI agenda, set realistic expectations and measures of success across functions.

Act as a strategic bridge between enterprise AI strategy and functional execution, ensuring AI initiatives are aligned to measurable business outcomes including productivity gains, scale enablement, cost efficiency, and product innovation.

Expand GenAI capabilities to all Zelis associates, evolving our current platforms to enable associate self-serve custom agent development.

Drive adoption of AI agents and assistants to enhance productivity, including:

The Zelis enterprise chat agent and integrations into the Zelis office suite.

Software development agents, such as GitHub copilot and Cursor.

Custom agents tailored to role-specific tasks.

Applications of Agentic AI workflows that connect custom agents with enterprise data and tools using the Model Context Protocol (MCP)

Advise on technology selection and deployment for GenAI tools.

Evaluate emerging AI tools, vendor capabilities, and industry advancements, providing informed recommendations on strategic fit, scalability, governance considerations, and ROI potential.

Work closely with the Learning and Development group to promote associate training and AI literacy across the organization.

Enable AI usage through structured programs and support.

Build and nurture a network of AI champions across job families to accelerate cultural adoption and drive sustained behavioral change.

Work with leaders across the organization to define, implement, and continuously refine standardized ROI and value realization frameworks to assess AI and GenAI contributions to productivity, efficiency, innovation velocity, and cost avoidance.

Develop dashboards and reporting mechanisms that provide clear visibility into AI adoption, usage patterns, and measurable business impact.

Partner with executive leadership to support preparation of AI impact narratives and metrics for senior leadership and board-level discussions, as requested.

What You’ll Bring to Zelis

Bachelor’s Degree and/or master’s degree with focuses in Data Science, Computer Science, Machine Learning or related and 5 years of experience supporting cross functional teams with a focus on technology enablement.

Successful experience driving enablement and adoption of AI/ML related technologies across regulated, global organizations.

Proven track record of collaboration across teams, ability to influence and build global teams.

Strong presentation, influence and communication skills.

Strong understanding and experience with Healthcare IT solutions or comparable highly regulated environments.

Demonstrated experience quantifying business value and ROI from emerging technology initiatives, including defining measurable KPIs and tracking realized outcomes.

Strong awareness of current trends in foundation models, enterprise AI platforms, and agentic workflows, with the ability to translate industry advancements into practical enterprise applications.

Experience supporting executive-level decision-making through data-driven insights and structured impact reporting.

Working knowledge of AI governance, risk, and compliance considerations in regulated environments.

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

Base Salary Range

$169,000.00 - $213,750.00

At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.

Zelis’ full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.