Join ShopMy – Powering the Future of Digital Marketing

ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale. We help brands run performance-driven creator programs while enabling top creators to monetize their influence and partner directly with the brands they love—driving discovery through trusted tastemakers and authentic recommendations.

ShopMy recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures.

At ShopMy, you're building the future of human-led commerce for the world's best brands, tastemakers, and shoppers. You move fast and see immediate impact in your work, alongside accomplished teammates who are driven by helping find the world's best things. If you’re excited to help shape the future of curated commerce at the intersection of technology, culture, and taste, we’d love to meet you.

About the role…

As a Senior Manager on the Client Strategy team at ShopMy, you will serve as a deeply trusted partner to our brand clients — owning day-to-day account management and overall client satisfaction within our Beauty & Wellness pod.The retention of our brands is at the forefront of ShopMy's focus, and you will play a crucial role in our growth, scale, and success. To thrive in this role, you must be organized, engaged, detail-oriented, and well-versed in advising on affiliate marketing programs — while consistently elevating our brands' experience and success on the platform. The right addition to the team demonstrates a high level of ownership with the ability to think strategically from a business's perspective. Our best Senior Managers are self-starters who act with limited guidance in a fast-paced environment.

Your Impact to The Role:

Create a relationship as a deeply trusted advisor with brand executives across the beauty and wellness sector
Partner with our Sales team to understand business goals, expectations, and upselling opportunities of incoming clients
Intensely focus on maintaining high retention rates and seeking opportunities to add features to the account with data-backed suggestions
Effectively navigate key brand partner stakeholders, persuading them to increase investment in their creator and affiliate marketing strategies, expanding our share of their marketing budget
Identify and create solutions for day-to-day issues impacting business across multiple accounts
Deliver timely, accurate, and professional support to accounts — timeliness is key
Escalate product feedback, acting as the voice of the customer to inform our product roadmap and priorities
Strategically bring conversations "up a level" to ensure we're not losing opportunities to drive value for our brand partners
Identify and implement AI-driven workflows that improve how you work, and contribute to how AI is adopted across the Client Strategy team

You Are Energized By:

Building trusted relationships with senior marketing leaders at leading beauty and wellness brands
Translating complex data into clear, strategic narratives that drive investment decisions
Managing high-impact, high-visibility accounts where execution and strategy must both be exceptional
Navigating ambiguity and solving nuanced business challenges
Elevating the sophistication of affiliate and creator programs
Coaching and leveling up teammates around you

What We Are Looking For:

6+ years of experience in account management, with experience working with large Beauty & CPG enterprise clients
Demonstrated experience managing enterprise or highly complex brand relationships
Proven track record of driving retention, expansion, and long-term account growth
Experience engaging executive stakeholders and influencing decision-making
Strong analytical instincts with the ability to turn performance data into strategic insight
Exceptional communication and executive presence
Ability to thrive in a fast-paced, high-growth environment
Bachelor's degree required

Bonus Points:

Deep passion and understanding of the creator economy
Experience in SaaS Customer Success with a track record of exceeding client expectations
Familiarity with affiliate marketing platforms and performance marketing
Experience working in a remote startup environment

In compliance with New York Pay Transparency Law, the salary range for this position is as shown. We note that salary information as a general guideline only, actual compensation may vary from posting based on the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations.

New York Pay Range

$135,000—$150,000 USD

The provided salary range is base salary, exclusive of bonus potential or commission and is a good faith estimate of cash compensation. ShopMy is flexible pending candidate's experience and how our business needs evolve throughout the search. Every employee of ShopMy receives equity on top of cash compensation!

ShopMy offers a bundle of benefits on top of being a great place to work.

Our teammates are provided benefits such as:

Medical & Dental Coverage at 70%
Equity in ShopMy
Flexible PTO
14 weeks of parental leave
Wellness & Social Stipend
Technology Stipend
Learning & Development Stipend
401k program (3% automated contribution from ShopMy!)
Wellhub Membership
Company retreats
Opportunity to monetize your influence- all employees build out a ShopMy page!
Birthday PTO
Brand new NYC HQ office

Senior Manager, Client Strategy- Beauty & Wellness