About the role:

K Health is scaling its health-system partnerships and moving toward a clearer ownership model after clinic launch. The Enterprise Customer Success Manager will own the post-launch product relationship with health-system partners, helping clinics adopt and grow on K’s platform while turning partner needs into scalable product priorities.

This role sits between health-system partners, internal product teams, program management, operations, growth, and clinical leadership. The goal is to make sure each clinic is successful after launch while helping K move away from bespoke, one-off work and toward repeatable enterprise product processes.

K Health’s public positioning is centered on partnering with leading health systems to power 24/7 primary care through clinical AI, which makes this role especially important as the company scales across more clinics and partners.

What you will do:

Own the post-launch product relationship with assigned health-system partners.
Lead regular partner meetings, roadmap reviews, joint venture discussions, and product updates.
Understand each clinic’s needs across patient experience, provider experience, operations, and clinical workflows.
Own launches of existing product capabilities that already have a playbook, such as MyChart-related features or other repeatable clinic enhancements.
Partner with Program Management on large post-launch rollout or complex technical implementations.
Help define and maintain the enterprise product roadmap across clinics, including sequencing, partner alignment, and launch planning.
Partner closely with patient experience and provider experience PMs to represent enterprise needs and influence roadmap priorities.
Create scalable processes for partner feedback, roadmap intake, prioritization, and communication.
Collaborate with Product Ops on clinic health, escalations, support trends, and issue resolution, while Product Ops owns the day-to-day operational investigation.
Communicate clearly with health-system executives, medical directors, internal operations leaders, growth, program management, product, and engineering.

What we're looking for:

5+ years of experience in customer success, product management, enterprise product, implementation, or a similar client-facing product role.
Strong ability to manage complex stakeholders across external partners and internal teams.
Ability to understand product deeply and technically across both patient and provider experiences.
Comfort working with healthcare workflows, clinical stakeholders, and operational teams.
Ability to translate partner requests into scalable product needs instead of one-off solutions.
Strong communication skills, especially in client-facing meetings and executive-level updates.
Enough technical depth to understand APIs, integrations, platform constraints, and tradeoffs.
Experience working with program management, product operations, engineering, growth, and clinical teams.

Bonus:

Healthcare, digital health, or health-system experience preferred, but not required.

Benefits & Perks: #LI-Hybrid

Hybrid work schedule with weekly lunches and stocked fridges
Monthly social committees for company events
18 vacation days, 9 company holidays, 5 sick days, and 2 personal days
Stock options for every full-time employee
Paid parental leave
401k benefit
Commuter Benefits
Competitive health, dental, and vision insurance options

Compensation:

$160,000—$200,000 USD

Who We Are:

Behind every leading health system is K Health’s AI-powered virtual care engine.

Esteemed health systems like Mayo Clinic, Cedars-Sinai, Mass General Brigham, Hackensack Meridian Health, and Hartford Healthcare partner with K Health to build and run modern primary virtual care clinics on their behalf.

Our deeply integrated model modernizes the primary care loop by using AI to put humans first. For our patients, we offer clinical AI (i.e., PatientGPT) and unparalleled access to close care gaps around the clock. For our Providers, we deliver provider-serving agentic solutions (i.e., Perfect Note) to eliminate administrative overload and burnout. And for the health systems, we deploy our top-grade Virtualists in AI-powered virtual clinics 24/7 to capture the patients' care journeys at step one, retain the journey through the system for longitudinal care, and strengthen profitability.

We’re founded in 2016, headquartered in New York City, and backed by nearly $400 million from leading investors including Valor Equity Partners, Claure Group, Mangrove Capital Partners, 14W, Notable Capital, Lerer Hippeau, Primary Venture Partners, Comcast Ventures, PICO Venture Partners, Max Ventures, and other strategic healthcare partners.

We offer competitive compensation packages based on industry benchmarks for function, level, and geographic location. Offer amounts are determined by multiple factors such as a candidate's experience and expertise.

We are proud to be an Equal Opportunity Employer and consider applicants for employment regardless of race, ethnicity, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other class protected by applicable federal, state, and local laws. We’re deeply committed to building teams as diverse as the patients we serve and strive to cultivate an environment where everyone can bring their most authentic self to work. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our users.

We are committed to maintaining the integrity of our hiring process and ensuring a safe environment for all candidates. All communication for job offers from K Health will come from email addresses ending in @khealth.com. K Health will never ask you to provide financial information about yourself during the recruitment process. We will never use personal email accounts or other domains for official correspondence. Our official job postings are only listed on our official website and reputable job boards. Be cautious of job offers from sources other than these platforms.

Senior Customer Success Manager - Enterprise Health Systems