LMW HR Group is a leading human resources consulting firm committed to providing top-notch HR solutions. We are currently seeking a a highly motivated Project Manager for overseeing the daily operational execution, collaborating with project teams, and acting as the principal point of coordination and communication among stakeholders.

Responsibilities

Manage daily IT service delivery to ensure alignment with Service Level Agreements (SLAs) and key performance indicators (KPIs)"

Collaborate with support teams to optimize service performance, availability, and capacity and manage relationships with third-party vendors or service provider

Provide periodic service reports to stakeholders

Drive service improvements to boost efficiency, cut costs, and enhance customer satisfaction.

Collaborate with ITSM teams to address process, training, and policy gaps.

Lead and mentor teams, promoting accountability and continuous learning.

Requirements

Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.

3+ years experience in IT service delivery, service management, or a related role.

Proficiency in English language is essential for this position.
Strong understanding of IT service management (ITSM) frameworks (ITIL certification preferred).
Experience with ITSM tools such as ServiceNow, Jira, or similar platforms.

Strong sense of responsibility, results orientation and proven ability to collaborate effectively across departments

Strong knowledge of IT infrastructure, networks, and enterprise systems.

Preferred Skills:

Possession of ITIL v3/v4 Foundation certification or a higher level certification is advantageous.
It is preferable to have experience in cloud computing, cybersecurity, or DevOps, along with a solid understanding of Agile and DevOps methodologies.

Benefits

Competitive salary & benefits package.

Career growth opportunities in a dynamic and expanding company.

Work in a dynamic and supportive team-oriented environment.

Project Manager - IT Services and Operations