SWOT Hospitality is seeking to recruit for the

Monasty Hotel, Autograph Collection in Thessaloniki

Guest Relations Agent

About the role:

To be an ambassador for the hotel while acknowledging guest compliments and complaints dealing with issues by investigating and resolving the challenge to a satisfactory level ensuring the guests needs are met but also to act in the hotels best interest at all times in a realistic time span.
Continuously adapt the levels of service delivery, meet the guests needs, analysing guest satisfaction ratings using tracking reports and acting upon the results.
Build and maintain effective relationships with the guest and local community in order to optimize business opportunities for the hotel.
Anticipate the needs of our guests; be forthcoming with help and assistance to offer quality customer service
Show commitment to guests when dealing with their concerns or challenges offering feedback and a satisfactory resolution.
Liaise with all departments to communicate any issues within the hotel either operational or guest related which may impact the business.
Assist with welcome experience – rooming process/meet and greet, guest interaction – work with lobby hosts and luggage porters to maintain guest experience.
Able to evaluate and select among alternative courses of action quickly and accurately

Requirements

Track record of experience in the luxury end of the market
Area hotel experience and / or knowledge is highly desirable.
The ability to improve and maintain high service standards
A self-motivated, driven, results orientated, and proactive attitude is required.
Great communicator and a genuine people person
Have a sincere love for hospitality and passion for high-end service delivery, guest focused individual.
Hands-on approach to all aspects of the role.

Benefits

Guest Relations Agent - Monasty, Autograph Collection