Job Description:

Business Overview

Rakuten Group provides more than 70 services in a wide range of fields, including e-commerce, travel, digital content, and other Internet services in Japan and overseas, as well as financial services such as credit cards, banking, securities, electronic money, and smartphone app payments, mobile services such as mobile carrier services, and professional sports. By organically linking these services through a membership system centered on Rakuten members, Rakuten has created a unique “Rakuten ecosystem” that is unlike any other.

*Our Businesses Key Figures
https://global.rakuten.com/corp/careers/services/

Department Overview

As Rakuten Mobile expands its corporate business, there is an urgent need to establish a “robust credit management system” that underpins the company’s sound growth from the ground up. Established in June 2024, the Debt Management Section is a strategic organization solely responsible for the proper management and protection of receivables in corporate transactions. Currently, we are accelerating “early risk detection” and “the institutionalization of a stable revenue base” by leveraging the mobile business’s vast data-from building efficient collection processes to minimizing the risk of uncollected receivables.

We are seeking a leader to drive the “next phase” of our receivables management organization as we tackle the challenging mission of maximizing revenue while maintaining strong relationships with our corporate clients.

Position:

Why We Hire

We are hiring to expand our scope and strengthen our team. We need someone who can do more than manage daily operations. Through high-level reporting and complex case management, you will develop the strategic perspective to lead our team in the near future. With a strong support system, you will be able to take on important roles from the very beginning. By working closely with sales to implement a consultative approach that protects and sustains our revenue, you will become a vital pillar of our business success.

The Appeal of the Organization: A Mission for Leaders to Tackle
- Strategic Planning as the “Command Center”:
While respecting existing collection schemes, you will have the autonomy to promote data-driven decision-making and automation through IT tools, and to rebuild a “strong organization” with high reproducibility from the ground up.

- Business Impact, Confronting Senior Management:
Improving credit management is the very foundation of our mobile corporate business’s revenue stream. You’ll have the opportunity to directly present risk metrics and improvement measures to senior management, effectively safeguarding business growth from a financial perspective-an experience akin to active participation in management.

- Build Your Expertise:
Combine your skills in accounting, legal, or business management to design scalable collection systems from scratch as a risk expert.

Career Path
- A gateway to group-wide leadership: This is a leadership role focused on team management. This position serves as a key career milestone, with opportunities to expand into areas like risk management and business operations across the Rakuten Group.

Position Details

Responsibilities - Initial Phase
You will start by gaining a comprehensive understanding of our operations and will be expected to take the lead on key projects early on.
- Planning and execution of credit management and debt collection strategies.
- Leading projects
- Handling complex/high-priority cases, including coordinating legal actions with external experts.

Future Roles & Career Path
As you deepen your expertise in the field and develop a perspective on organizational management, we will entrust you with the following key roles in the near future.
- Team management and development.
- Reporting to executive management.
- Strategic planning (defining departmental KPIs and long-term policies) and budget management.

Work Environment

Organizational Structure

- Headcount: 1 Senior Manager, 1 Team Leader, 3 members
- Age range: Mainly in their 20s and 30s
- Hiring mix: New graduates vs. mid-career hires is about 50/50

Backgrounds of Mid-Career Hires
Risk Management and Compliance, Sales Management, Accounts Receivable Management, etc.

Examples of Career Paths for Successful Mid-Career Hires
Within the vast ecosystem of the Rakuten Group, you’ll not only have the opportunity to become a risk management professional, but also hone your skills in business improvement and planning.

Mandatory Qualifications:

- 3+ years of professional experience in accounts receivable management, credit management, risk management, or business operations/management functions.
- Skills in structuring and documenting work: able to interview frontline teams, identify issues, and translate them into manuals and workflows that anyone can execute
- Logical thinking and communication skills: able to articulate the need for rules and their risk-reduction impact based on objective evidence
- Cross-functional coordination skills: experience aligning stakeholders across departments with differing interests and driving consensus as an organization

Desired Qualifications:

- At least 2 years of experience managing a team of 3 or more people
- Experience launching new businesses or standing up new operational/planning functions
- Experience in understanding the practical aspects of legal proceedings (such as payment demands and litigation) and leading collaboration with external experts
- Led the end-to-end rollout of new internal policies or operating rules, from explaining them to the field through adoption and stabilization
- Basic knowledge of, or practical experience with, legal collection actions (e.g., payment demands, litigation)

Other Information:

Additional information on Location

Rakuten Crimson House
1-14-1 Tamagawa, Setagaya-ku, Tokyo

Additional information on Secondment

You will be hired by Rakuten Group, Inc., but after joining the company, you will be seconded to Rakuten Total Solutions, Inc.

Related Pages
- Employee Benefits: https://global.rakuten.com/corp/careers/benefit/
- Employee Conditions: https://global.rakuten.com/corp/careers/information/
- Culture: https://global.rakuten.com/corp/careers/culture/

#corporate #legal #IP #audit #operationdiv #RakutenMobile

Languages:

English (Overall - 2 - Intermediate), Japanese (Overall - 4 - Fluent)

Staff of Debt Management, Lead Candidate ‐ Operational Control Support Section, Strategic Business Compliance Support Department, Rakuten Total Solutions, Inc. (SBCSD)