About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

About the Role

As a Manager of Excess Casualty Claims at Reserv, you will oversee a team of specialists handling high-severity commercial auto excess casualty claims that may exceed primary policy limits. This is a critical leadership role where you will ensure technical excellence, operational efficiency, and consistent delivery of Reserv's modern, data-driven claims experience. The ideal candidate blends deep casualty expertise, strong leadership, and a comfort with technology — guiding a high-performing team in a fast-moving environment where automation handles administrative tasks and humans focus on complex decision-making. You will serve a critical role with the team, the customers, and the client, maintaining high quality standards and compliance with regulatory, internal, and external contractual SLAs.

Who You Are

Highly motivated, growth-oriented, and excited by building a tech-driven claims organization
A subject matter expert with deep technical experience in commercial auto excess casualty claims, including coverage analysis, litigation management, and catastrophic injury evaluation
Tech-oriented — you are excited by the prospect of leveraging technology and analytics to drive better efficiencies and outcomes
A passionate claims professional who genuinely cares about their team, the customer, and the client experience
An empathetic leader who exercises patience and understanding with everyone you interact with
A problem solver who can dive deep into the details while never losing sight of the big picture
Anti-status quo — you don't just wish things were done differently, you action on it
Curious — you want to know the whole story so you can make the right decisions early and be decisive when it counts
Communicative — comfortable with and understand the importance of clear, consistent communication throughout the claims process
Creative — you challenge existing assumptions and find ways to leverage technology and the talents of your team to solve problems
And did we mention, a sense of humor. Claims are hard enough as it is.

What You'll Do

Leadership & Team Development

Lead, mentor, and develop a team of Commercial Auto Excess Casualty Claim Specialists
Foster a culture of technical excellence, continuous improvement, and data-driven decision-making
Provide coaching on coverage analysis, litigation strategy, negotiation, and high-severity claim evaluation
Conduct regular file reviews, performance assessments, and quality audits
Execute on performance management — attract, hire, retain, and provide a high level of training
Foster a positive work environment, promote teamwork, and encourage professional growth and development

Operational & Technical Oversight

Oversee the handling of complex excess casualty claims, ensuring accuracy, timeliness, and compliance
Implement and maintain best practices for claims handling including claim intake, investigation, evaluation, settlement, and recovery
Ensure consistent application of Reserv's structured-data workflows and modern claims platform
Partner with Product and Engineering teams to refine automation tools, improve adjuster workflows, and enhance system capabilities
Monitor key performance indicators including cycle time, accuracy, severity trends, and customer satisfaction
Responsible for accuracy and adequacy of all aspects of claim reserving

Strategic & Cross-Functional Collaboration

Serve as a subject matter expert for MGAs, carriers, brokers, and internal stakeholders
Collaborate with Underwriting, Actuarial, Account Management, Compliance, and Claim Operations partners to provide insights on claim trends, risk patterns, and emerging exposures
Participate in client meetings, audits, and stewardship reviews representing Reserv's claims philosophy and performance
Support onboarding of new programs, ensuring alignment with Reserv's operational standards and client expectations
Prepare and present comprehensive claims reports, metrics, and analysis to clients; advise on claim trends and loss mitigation

Litigation & Coverage Management

Guide adjusters on litigation strategy, counsel management, and complex coverage issues
Review and approve high-value settlement recommendations, coverage positions, and strategic claim decisions
Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements
Ensure adherence to multi-jurisdictional regulatory requirements and Reserv's internal best practices

Required Qualifications

10+ years of commercial auto liability or casualty claims experience, including high-severity or excess layers
5+ years of management experience with preference for experience managing in a remote environment
Prior leadership experience within a carrier, TPA, or MGA environment
Strong expertise in coverage analysis, litigation management, and catastrophic injury evaluation
Excellent communication and relationship-building skills with internal teams and external partners
Comfortable with technology and the ability to evolve claims systems and processes to drive better efficiencies and outcomes
Active adjuster license required — resident state license if available, otherwise a Designated Home State (DHS) license
Willing to obtain all licenses within 60 days, including completing state required testing
Demonstrated commitment to quality, accuracy, and attention to detail
Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

Preferred Skills & Certifications

Bachelor's degree in insurance, business administration, or a related field
Professional designations such as CPCU, SCLA, AIC, or equivalent — JD is a big plus
Experience working with MGAs, E&S carriers, or tech-enabled TPAs
Familiarity with structured-data workflows, AI-assisted claims tools, or modern claims platforms

Why Lead at Reserv

Influence the future of claims handling in a company built on automation, transparency, and innovation
Lead a team that focuses on meaningful, high-value work — not administrative burden
Join a rapidly scaling organization backed by significant investment and committed to reinventing the claims experience
Work in a culture that values expertise, experimentation, and continuous improvement

Benefits

Generous health-insurance package with nationwide coverage, vision, & dental
401(k) retirement plan with employer matching
Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
Generous family leave policy after 8 months of continuous work
Work from anywhere to facilitate your work life balance
Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additionally, we will

Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
Work toward reducing and eliminating all the administrative work from an adjuster role
Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Claims Manager- Commercial Auto Excess Casualty