Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online.

Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries.

But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online - and we’re proud to be recognized as a BC Top Employer for the second consecutive year, reflecting our commitment to an inclusive, collaborative, and people-first workplace.

Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite.

What We Offer

Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location and will be discussed further during the interview process.
Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity.
Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.
Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization.

Position Summary:

Trulioo is hiring a Director, Solutions Consulting to lead our North America team reporting to the SVP Global Solutions. This role is accountable for building and scaling how we execute technical engagements across the customer lifecycle from initial qualification through evaluation and into implementation.

You will lead a team of Solutions Consultants while directly engaging in our most complex enterprise opportunities. This is an execution-focused leadership role with a clear mandate: improve and standardize how we run evaluations while actively supporting a high volume of in-flight opportunities and leveraging innovative solutions from our roadmap.

This role requires a builder mindset. Someone who can assess what is not scaling, make clear tradeoffs, and establish repeatable systems that improve speed, quality, and outcomes. You will have ownership to redefine how we operate and partner with global leadership to ensure alignment across regions.

This will be a full-time, permanent position, preferably working out of the Vancouver office on a hybrid model (3 days per week in the office). However, this role could be done remotely for the right candidate.

What You’ll Be Doing:

Strategy and Ownership

Define and implement a repeatable evaluation engine across products, establishing clear standards for how we qualify, scope, and execute evaluations
Set and enforce prioritization frameworks, including clear tradeoffs between Enterprise, Mid-Market and Channel and when to deploy custom POCs
Standardize how we demonstrate value, reducing one-off work in favor of scalable, reusable approaches

Execution and Customer Engagement

Lead and develop the North America Solutions Consulting team, maintaining a high bar for performance, accountability, and impact
Step into the largest and most complex deals, providing hands-on technical leadership
Deploy AI-powered tools and platforms to supercharge how we run evaluations end-to-end to improve win rates and reduce cycle times
Partner with Product, Data Science and Engineering to structure and scale evaluations, ensuring efficient delivery and clear outcomes
Operate comfortably in API-driven, data-centric environments, guiding technical discussions with enterprise stakeholders

Cross-functional and Go-To-Market Alignment

Influence Product, Engineering, and Technical Support to remove friction and improve how we deliver for customers
Drive alignment across Sales, Customer Success and Solutions Consulting, enforcing consistent ways of working across the customer lifecycle
Improve how pre-sales and post-sales teams operate together to accelerate implementation timelines

What You’ll Bring:

Experience leading and scaling Solutions Consulting, Sales Engineering, or similar technical pre-sales teams in a B2B environment
A track record of building systems that improve execution driving higher win rates, faster cycles, and more consistent outcomes
Strong technical fluency, with the ability to engage in API-driven architectures and challenge technical assumptions with customers and internal teams
Demonstrated ability to make tradeoffs, prioritize effectively, and drive execution in high-growth environments
Experience applying automation and AI to improve team efficiency and scale impact
A hands-on leadership approach, with the ability to coach and develop managers while directly supporting critical deals
Experience working with regulated Enterprise customers in an identity, risk or cybersecurity industry is a bonus

What Success Looks Like:

A clear, repeatable evaluation engine is in place and consistently used across global teams
Evaluation timelines are faster, predictable, and meet defined SLAs
Win rates improve through stronger, more consistent technical execution
Custom POCs are selectively deployed, with increased reliance on scalable, reusable approaches
Team capacity increases meaningfully through automation and improved ways of working
New products and capabilities are adopted more effectively in customer engagements
Implementation timelines shorten due to better pre-sales alignment and execution
The team operates with clear priorities, strong leadership, and consistent standards at scale

Thriving at Trulioo

At Trulioo, you’re not just an employee. You’re a valued member of our Trulicrew on a journey of professional and personal growth with a world-class organization. With Trulioo, you have the power to revolutionize the intersection of technology, digital trust and online identity to open the global economy to everyone. Together, we can shape the digital future.

We’re on the lookout for exceptional people to empower with trust, autonomy and the freedom to cultivate their potential. Your curiosity, meticulous attention to detail and passion to contribute are highly valued. If that resonates with you, apply today to become a part of our team. Join us in shaping a future where your career isn’t just a journey but also a boundless exploration into the possibilities of technology and digital identity verification.

Get an inside look at life at Trulioo by following us on LinkedIn, or learn more about us at www.trulioo.com

If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that minorities and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.

Trulioo welcomes applications from people with disabilities. Support is available upon request for candidates taking part in all aspects of the selection process. Finally, we know from time-to-time emergencies happen and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.

Privacy Notice

As part of our job application process, Trulioo collects, processes, and discloses personal data for the purpose of identifying suitable candidates for our job openings. For more detail, please visit Trulioo’s Website Privacy Policy in the section “When you apply for a job”.

Director, Solutions Consulting (NAMER)