At Lyft, our mission is to improve people's lives with the world's best transportation. To accomplish this, we start with our community by creating an open, inclusive, and diverse organization.

About the Team

The Risk Tech engineering organization is committed to tangibly reducing accident frequency, saving lives, and managing costs to enhance the safety and affordability of rides.

Claim Management is a core financial function for Lyft. Each claim touches complex workflows, multiple stakeholders, sensitive data, financial reserves, regulatory processes, and significant financial liabilities.

This role offers the opportunity to define a leading claims management system for the industry. Our vision is to establish a single, Unified Risk Platform where comprehensive claims workflows across all business lines are efficiently administered, communications are consolidated, and data is structured to facilitate data-driven insights and decisions.This enables cost-efficient claims operations, mitigates risks and expenses as Lyft scales, and ensures people receive assistance proactively and accurately.

About the Role

We are seeking a Senior Software Engineer to contribute to the technical direction, drive architectural decisions, and lead the development of a highly reliable, scalable, and intelligent Risk Management Information System that powers our insurance platform. You will collaborate with passionate colleagues from Engineering, Data Science, Product and Claim Operations to deliver end-to-end solutions.

Responsibilities:

Define and drive the long-term technical roadmap for claims management systems, aligning priorities with Product, Claim Operations, Data Science, and other stakeholders.
Provide architectural leadership, make informed design tradeoffs, and guide strategic decisions across multiple engineering teams.
Understand claim handling workflows, identify bottlenecks and multiply their productivity by driving platform innovations and resolving pain points with AI automation solutions
Deliver scalable, reliable, high quality and well-tested solutions and code.
Collaborate closely with Lyft internal teams and external insurance partners to ensure technical alignment and scalable integrations.
Lead code reviews, design reviews, production on-call support and incident triaging process.
Invest in the engineering community through knowledge sharing via brown bags, tech talks, and suggesting improvements to team processes and engineering practices.

Preferred Experience:

B.S., M.S. in Computer Science or related technical field or relevant work experience.
6+ years of professional experience building scalable distributed systems with high availability, observability and reliability requirements.
Proven ability to build end-to-end products and platforms, collaborating effectively with various stakeholders e.g. Backend, Frontend, Data Engineering, Data Science, Claim Operations, and Product teams.
Strong ability to reason about tradeoffs in system design, architecture, domain modeling, and operational cost.
Experience developing AI features using multimodal LLMs, RAG pipelines, agentic workflows, and other relevant AI frameworks.
Experience driving AI adoption or AI automation tools to enhance development efficiency
Experience improving performance with robust evals,agent tracing tools, fine-tuning LLMs, optimizing RAG pipelines and implementing feedback loops.
Proficiency in Python. Knowledge of React/Next.js and data analysis is a plus.
Experience with data processing frameworks and tools like Spark, Kafka, Airflow and cloud provisioning environments etc.
Strong oral and written interpersonal skills.

Experience:

Prior experience in insurance, claims management, workflow orchestration or external vendors is a strong plus.
Has knowledge about AI safety and alignment considerations.
Background in machine learning, NLP, or related fields.
Experience with A/B testing and experimentation frameworks

Benefits:

Great medical, dental, and vision insurance options with additional programs available when enrolled
Mental health benefits
Family building benefits
Child care and pet benefits
401(k) plan with company match to help save for your future
In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
Subsidized commuter benefits
Monthly Lyft credits and complimentary Lyft Pink membership

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the San Francisco area is $148,000 - $185,000 , not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Senior AI Software Engineer, Risk - Insurance Claims Management