Who We Are

Having surpassed $300M ARR and continuing to grow, Optro is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: Optro is top-rated on G2.com and Gartner Peer Insights.

At Optro, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the seventh year in a row, as ranked by Deloitte!

Remote, Canada

Why This Role is Exciting

We are seeking a passionate and skilled Machine Learning Engineer to join our effort to push the frontiers of risk management. This role offers the opportunity to work with cutting-edge Large Language Models (LLMs), utilizing techniques like Retrieval-Augmented Generation (RAG), Few-Shot Learning, Prompt Engineering, Fine-Tuning, Semantic Search, and Knowledge Distillation, etc. You will apply your expertise to build advanced AI/ML solutions, enhancing our AuditBoard product portfolio with features like chat systems, agentic workflows, intelligent data extraction, and personalized insights. If you're excited about leveraging modern AI/ML techniques to transform the industry, this role is for you. Join our customer-focused team dedicated to continuous learning and innovation.

Key Responsibilities

Build, ship, and own product features end-to-end
Work with designers, and product managers to create high-performing product features.
Apply a range of techniques—from classical ML to LLM-based approaches (RAG, prompt engineering, fine-tuning, semantic search)—with a strong focus on reliability, performance, and maintainability
Write well-designed, maintainable, and testable code
Write clear and well-defined design documentation
Troubleshoot, debug, and resolve software bugs
Be product-minded and think about the customer
Stay updated on AI/ML advancements and explore new techniques and tools.
Participate in an Agile software development life cycle
Work with Python, JavaScript, Node.JS, Docker, PostgreSQL, Kubernetes, etc

Attributes of a Successful Candidate

Bachelor’s or Master’s degree in Computer Science, Statistics, Mathematics, or a related field
4 plus years of hands-on experience in developing and deploying machine learning models
Ability to write scalable production-quality code
Proficiency in classical machine learning methods and familiarity with newer techniques like LLMs
Excellent programming skills in Python, Java, or similar languages
Experience with machine learning frameworks such as TensorFlow, PyTorch, Hugging Face, Keras, MXNet, or scikit-learn.
Familiarity with search/information retrieval, and ranking systems
Strong communication skills and ability to work collaboratively
Analytically minded with a focus on metrics and evaluation
Motivation to work hard and always be learning

Preferred

Experience with Node.JS and modern ES6 or TypeScript
Experience working on SaaS web applications
Basic understanding of distributed systems
Bonus: Docker, Kubernetes experience, AWS/Azure cloud infrastructure

Perks (Canada)

Launch a career at one of the fastest-growing SaaS companies in North America and EMEA!
Live your best life (LYBL)! $200/mo (USD) for anything that enhances your life
Comprehensive employee health and life insurance coverage
Competitive compensation & bonus program
Statutory vacation + Flexible vacation
Time off for your birthday & volunteering
Employee resource groups
Opportunities for team and company-wide get-togethers!

*perks may vary based on eligibility/location

Our Company Values

Customer obsession: It starts and ends here. Consistently ask yourself how what you’re doing creates value for our customers. It’s a mindset.
Gritty resilience: Make it happen. Find a way. Move fast, stay positive, and do what it takes.
Drive innovation: Create the future. Continuously improve what exists and invent what’s next.
Win, together: One team. No silos, no egos. Drive to be the best and support each other’s success.
Growth mindset: 10x, not 10%. Think in orders of magnitude, not increments. Seek feedback, learn, and improve.

Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information.

We love building strong partnerships, but please note that Optro cannot accept unsolicited resumes from agencies. Any submissions without a signed agreement in place will not create a fee obligation.

#LI-Remote

Senior Machine Learning Engineer I, AI Governance (Remote Canada)