Company Description

Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant® is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn, X (Twitter) and Facebook.

Essential Duties and Responsibilities:

Responsible for customer-facing field client service and collaborate with Guardant Health colleagues in overall account management
Assist in operationalizing HCP requests and timely sample collection for Guardant Health tests in current clients accounts
Leverage company tools and resources to problem solve customer orders and reporting in collaboration with GH Client Services (as needed)
Collaborate and coordinate with field sales positions to support attainment of company goals and objectives
Identify and develop working relationships with existing and new customers to support potential alignment of GH capabilities to the customer/patient’s needs
Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GH leadership
Ensure team objectives are met
Work effectively and compliantly with individuals across multiple departments throughout GH
Follow all GH Compliance, Privacy, and Business Conduct policies and SOPs
Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents

Required Qualifications:

0-3 years customer service/sales experience
Previous experience in diagnostic, medical device, biotech, pharma setting is preferred.
Ability to engage in a consultative process while connecting client needs with GH capabilities.
Comfortable communicating and presenting at all levels throughout an organization
Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines.
Excellent customer service skills.
Outstanding strategic account planning skills.
Superior listening and problem solving skills.
Ability to handle sensitive information and maintain a very high level of confidentiality
Impeccable communication and presentation skills
Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint
Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives
Ability to work effectively with minimal direction from, or interface with, manager
Problem solving, decision making and technical learning
Strong administrative skills and sophistication to manage business in complex environments
Demonstrate GH's Values by acting with integrity, respect, trust and possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
Frequent travel throughout the territory required
Must live within assigned territory

AI & Digital Fluency

Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work.

Hybrid Work Model: This section is applicable to onsite employees who are eligible for hybrid work location as specified by management and related policies. Guardant has defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.

Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.

Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out to Peopleteam@guardanthealth.com

A background screening including criminal history is required for this role. GH will consider qualified applicants with criminal arrest or conviction histories in a manner consistent with applicable law including but not limited to the LA County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).

Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

All your information will be kept confidential according to EEO guidelines.

To learn more about the information collected when you apply for a position at Guardant Health, Inc. and how it is used, please review our Privacy Notice for Job Applicants.

Please visit our career page at: http://www.guardanthealth.com/jobs/

Account Manager - Oncology (Tacoma) - Temporary Position