BACKGROUND: We are looking for a collaborative, proactive program leader who can understand complex problems, break them down into clear and consumable information, and connect project details to broader business objectives. This person can recognize barriers to achieving goals or milestones, assess the overall impact, and help teams navigate risks, dependencies, change, and competing priorities. The ideal candidate brings strong project management discipline, sound judgment, and the ability to communicate clearly across internal teams, client-facing stakeholders, and leadership audiences.

WHAT YOU’LL DO / RESPONSIBILITIES:

Lead and drive all aspects of the project including initiation, planning/discovery, implementation, and closeout.
Own, track, validate and manage project deliverables and milestones leveraging Project Management toolbelt including but not limited to:
- Project Charter
- Project Plan
- Status Report
- Communication Plan
- Risk Mitigation Plan
- Decisions / Actions / Issues Log
Monitor project with day-to-day progress and communicate status to internal team members or workstreams
Manage project delivery process, scope, timelines, milestones, dependencies, risks, issues, and communications to drive completion of moderately to highly complex projects.
Identify, manage, and escalate risks to project or program success as needed, including clear assessment of impact and recommended mitigation options.
Manage stakeholder relationships and develop, execute, and maintain communication plans tailored to appropriate audiences.
Support PMO objectives and goals
Contribute to PMO standards, governance, reporting, operational norms, delivery processes, and team guidance metrics.
Facilitate and coordinate for user acceptance testing
Support change management by identifying project impacts, building awareness and readiness, and contributing to training or adoption activities as needed.
Drive discovery and requirements gathering sessions with client facing teams or product teams to document key business needs and objectives
Collaborate with appropriate teams to facilitate translation of requirements into solution design, ensuring client needs/expectations are met
Define and document process maps specific to the project or program
Evaluate project results against success measures and recommend or implement improvements to processes, resources, tools, and solutions that improve productivity and delivery quality.

WHO YOU ARE / REQUIRED EXPERIENCE AND SKILLS:

Friendly, humble, and adaptable with positive and can-do attitude
Self-starter and ability to manage self
Feedback oriented; contributor to improving processes or creating efficiencies

Experienced in applying project standards, operational norms, roles and responsibilities, compliance expectations, and delivery processes to support successful outcomes.

Customer focused; prioritize client satisfaction and delivery
Analytical; ability to identify a problem and step back to look at the bigger picture
Experienced; open to receiving coaching and mentoring; willingness to learn and step outside comfort zone
Writer and speaker; communicate clear and concise messages with appropriate details; comfortable talking to clients and colleagues from peer to executive level

WHAT YOU NEED / QUALIFICATIONS:

Education: Bachelor’s Degree
Experience: 8-10 years of relevant experience in project management, program management, product operations, software/product development, consulting, marketing operations, data/analytics, or related business functions.
Demonstrated experience leading highly complex cross-functional projects or multiple workstreams with broad supervision and increased ownership.
Skills: Problem solving, critical thinking, oral and written communication, stakeholder management, risk management, change management, facilitation, coordination, and ability to manage multiple workstreams simultaneously.
Experience with one or more of the following:
- Program management
- Product Management
- Workstream management
- Consulting environment
- Life sciences / biotech industry
- IT systems / data / analytics / integrations
- Digital Marketing / Marketing Operations

This is remote/WFH position open to applicants currently residing in the United States.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $100,200.00 - $278,900.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Project Manager, Associate Director, IQVIA Digital