Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

Docusign is looking for a highly motivated Lead Atlassian Engineer (Tech Lead) to own the strategy, architecture, and delivery of enterprise-wide Atlassian solutions (Jira, Confluence, and related integrations) across Docusign. This role will lead the design, governance, and optimization of Atlassian platforms, ensuring scalability, reliability, and alignment with business objectives. You will act as technical owner, guiding a team of engineers and partnering with cross-functional stakeholders to drive platform excellence and adoption. You will lead the integration and enablement of Atlassian Intelligence (AI) features across tools such as Jira, Confluence, and Rovo, and work to identify agentic use cases that boost automation, streamline knowledge access, and enhance decision-making. You’ll explore and implement agent-based workflows that autonomously support users, reduce manual toil, and optimize collaboration across the business.

As a key member of the Cloud Applications team, you will own service strategy and delivery for Atlassian platforms while also advancing the enterprise adoption of AI-powered features and capabilities within our SaaS landscape.

This position is an individual contributor role reporting to the Senior Manager, Cloud Apps.

Responsibility

Lead the technical strategy, architecture, and design of Docusign’s Atlassian ecosystem, ensuring scalability, reliability, and performance for 5,000+ global users
Serve as the primary technical escalation point while mentoring and guiding Atlassian engineers, fostering a culture of technical excellence and collaborative problem-solving
Establish and enforce governance standards, security controls, access management, and platform best practices across the Atlassian environment
Architect and implement advanced solutions using Atlassian REST APIs, ScriptRunner, and modern programming languages to automate workflows and integrate with the broader SaaS ecosystem
Design and oversee scalable workflows, screen configurations, and permission models aligned with evolving business processes
Develop advanced reporting frameworks, dashboards, and planning views (e.g., eazyBI, Advanced Roadmaps) to deliver actionable insights and support data-driven decision-making
Act as the primary liaison with Atlassian and third-party vendors for complex troubleshooting, root cause analysis, and roadmap alignment
Partner cross-functionally to support infrastructure maintenance, system migrations, and platform enhancements
Drive adoption and enablement of AI capabilities within the Atlassian platform, including awareness, onboarding, and support initiatives
Collaborate with internal teams to triage issues, resolve technical challenges, and contribute to documentation and RCA efforts
Champion automation and continuous improvement to streamline operations and enhance efficiency across the platform

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

12+ years of relevant experience with a Bachelor’s degree in Computer Science (or related field), or 8+ years with a Master’s degree
Expereience administering and configuring the Atlassian product suite (Jira, Confluence) at an advanced (admin/super-user) level
Experience designing and building custom Jira queries, reports, dashboards, and data visualizations based on business requirements
Experience with reporting and analytics tools such as eazyBI or similar platforms
Experience with programming/scripting languages and technologies (e.g., Python, Java, SQL, HTML, Linux)
Experience implementing and supporting key Atlassian plugins, including Advanced Roadmaps (Jira Portfolio) and Adaptavist ScriptRunner or equivalent tools
Experience with Agile methodologies (Scrum) and modern engineering practices including CI/CD pipelines

Preferred

Atlassian Certified Professional (ACP) credentials or equivalent certifications
Experience supporting and enabling AI-powered capabilities within Jira and Confluence, including intelligent agents and predictive insights
Strong interest in agentic frameworks and familiarity with autonomous or semi-autonomous AI use cases
Experience driving change management and user enablement initiatives for new tools, features, and platform enhancements
Demonstrated ability to collaborate effectively with cross-functional teams and influence stakeholders across the organization
Exposure to Atlassian migration, consolidation, or transformation initiatives
Solid understanding of change management methodologies to support organizational adoption and transformation
Strong decision-making, critical thinking, and problem-solving capabilities in complex environments
Excellent communication and interpersonal skills, with the ability to convey technical concepts to both technical and non-technical audiences
Proven ability to educate, mentor, and share knowledge across all levels of the organization

Life at DocuSign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

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