The IT Go-to-Market organization builds and operates the technology platforms that power Sales, Marketing, and Revenue Operations. These products enable scalable lead generation, pipeline management, deal execution, and revenue insights across the business.

As a Senior Product Manager on the IT Go-to-Market (GTM) team, you will own internal technology products that support critical GTM capabilities such as CRM platforms, lead-to-quote workflows, sales productivity tools, and marketing automation systems.

You will work closely with Sales, Marketing and RevOps teams to define product strategy, prioritize initiatives, and deliver solutions that improve seller productivity, accelerate deal execution, and enable data-driven decision-making.

We are looking to speak to candidates who are based in New York City for our hybrid working model.

Responsibilities

Domain Expertise

Build AI-powered Customer Success and customer health platforms
Define workflows for customer risk detection, prioritization, and proactive engagement
Integrate Salesforce, telemetry, support, and analytics systems into unified experiences
Drive automation for escalations, ticket creation, customer communications, and operational workflows
Partner with CS teams to improve productivity, adoption, retention, and revenue outcomes
Define requirements for AI agents, health scoring, and telemetry-driven insights
Familiarity with the entire post sales motion that involves Professional Services, Technical Support and Customer Success
Deep understanding of User Journey and Workflows for all of the post sales motions. Ideally led large transformations and built custom solutions to meet business needs

Product Strategy & Vision

Define and communicate the product vision and roadmap for GTM technology platforms
Translate business strategy and operational needs into scalable product capabilities
Identify opportunities to improve seller productivity, marketing effectiveness, and revenue workflows through technology
Align product strategy with enterprise architecture, security, and platform standards

Product Lifecycle Ownership

Own the end-to-end lifecycle of GTM products from discovery and requirements through delivery and continuous improvement
Develop clear product requirements (PRDs), define success metrics, and track product adoption and impact
Use user feedback and data insights to refine priorities and improve the product experience

Stakeholder Engagement

Partner with Sales, Marketing, RevOps, Finance, Security, and IT teams to understand pain points and identify opportunities
Represent the voice of the user, ensuring solutions address real operational challenges
Communicate priorities, trade-offs, timelines, and progress clearly to stakeholders and leadership
Build strong partnerships with engineering teams, architects, and external vendors

Roadmap & Delivery

Own and maintain the product backlog and roadmap, prioritizing work based on business impact and technical feasibility
Collaborate closely with engineering teams in an Agile environment to plan and deliver product releases
Balance new feature development with platform improvements and technical debt
Ensure smooth product delivery by managing cross-team dependencies and aligning stakeholders

Adoption & Change Management

Partner with enablement and change management teams to drive adoption of new GTM capabilities
Communicate product changes and new features across impacted teams
Monitor KPIs and support incident or problem management when issues arise

Requirements

10+ years of Product Management experience in enterprise SaaS or cloud platforms
Strong domain expertise in Customer Success, Customer Support, or Post-Sales operations
Experience building custom workflow applications, automation platforms, or AI-powered tools
Deep knowledge of Salesforce CRM and customer lifecycle processes
Experience working with telemetry, analytics, and customer health data
Ability to partner effectively with engineering, operations, and business stakeholders
Familiarity with AI-enabled GTM workflows or automation tools
Experience using product metrics and analytics to guide decisions
Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req. ID: 2273461345

MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.

MongoDB’s base salary range for this role in the U.S. is:

$164,000—$323,000 USD

Staff Product Manager – IT Go-to-Market (Post Sales)