Do you like helping organizations implement innovative cloud computing solutions and solving technical challenges? Are you committed to fundamentally transforming the way government agencies partner with industry to meet mission requirements? Do you have experience planning, executing, managing and delivering large complex projects?

Amazon Web Services (AWS) is the leading cloud provider, providing virtualized infrastructure, storage, networking, messaging, and many other services to customers globally. AWS runs a globally distributed environment, operating at massive levels AWS’s multi-tenant infrastructure. Governmental organizations are also looking to and depending on AWS for cloud solutions and services to support their missions.

The ADC Infrastructure Operations Planning Team (IOPT) owns creating, monitoring, and reporting status of ADC Infrastructure Operations region readiness plans in support of global ADC customer needs. We highlight risks where they exist and define recovery plans in partnership with our dependencies to meet customer commitments.

We’re seeking an experienced Technical Infrastructure Program Manager to support AWS Global Infrastructure Operations (Infra-Ops) organization. This organization operates rapidly, building and scaling high availability data centers supporting government customers. They execute server and network equipment installations, IT hardware repairs, data center mechanical and electrical system operations and maintenance, physical security operations and logistics operations for data center build projects.

The Technical Infrastructure Program Manager will lead cross-functional and technical teams from conceptual design feasibility through requirements, budget, completed design, implementation, testing, and deployment. Along the way, you will use your judgment, negotiation skills, ability to influence without authority, analytical talent, technical aptitude, and leadership to collaborate with a diverse set of stakeholders across multiple time zones, manage capital budgets, eliminate non-value-add activity, design solutions, remove blockers, and find creative ways to accelerate project delivery.

The successful candidate will be a strong communicator (both written and verbal), not be hindered by ambiguity or competing priorities, and be capable of understanding mechanical/electrical engineering concepts. They will bring infrastructure and network project management, data center operations, process creation and improvement, critical thinking and risk management skills to this position. They will be able to apply a variety of project management tools, methodologies and techniques for all phases of the project lifecycle and exhibit demonstrated experience in core project management disciplines including scope, schedule, budget, resources, quality and risk management, reporting and metric development/tracking.

Candidate must be comfortable managing remote project delivery teams, and possess the ability to facilitate technical whiteboard sessions to troubleshoot project implementation issues, and remove barriers to project success. The Technical Infrastructure Program Manager will be fully competent in project management and design tools and techniques for all phases of the project life cycle. Other requirements include experience with MS Office, Asana/MS Project, CAD, and architectural design software (CAD or Visio or Bluebeam). Experience with Playbook, SQL and systems integration a plus.

This position requires that the candidate selected be a US Citizen must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.

Key job responsibilities
- Serve as the Infrastructure Operations conduit between Networking TPMs, Infra Capacity TIPMs, Construction Managers, and the service teams on a number of cross-departmental initiatives, data center builds and projects.
- Participate in current and future region strategic, operational and tactical level planning and forecasting efforts.
- Manage multiple, cross functional and large scale process design and re-engineering efforts.
- Document and standardize cross functional processes and procedures.
- Develop, communicate, and maintain project road maps.
- Effectively prioritize and execute tasks.
- Strong written and verbal communication skills.
- Additional tasks as assigned by senior leadership.
- Travel required up to 25% of the time.

About the team
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

- 3+ years of technical infrastructure management experience
- Experience with varying scenarios of infrastructure builds
- Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
- Bachelor's degree in computer science, engineering, mathematics or equivalent, or 7+ years of design, implementation, or consulting in applications and infrastructures experience
- 5+ years of Microsoft Office tools experience
- 5+ years working knowledge of architectural design software (CAD, Bluebeam, or Visio).
- Current, active US Government Security Clearance of TS/SCI with Polygraph

Preferred qualifications

- Master's degree or above in engineering, management, or technology, or 3+ years of directly managing and being responsible for multiple large projects experience
- Experience in Data Center Engineering Operations, with a deep understanding of electrical and mechanical data center infrastructure
- Experience in project management including resource planning, managing schedules, reporting project status and prioritizing own tasks and those of other team members for multiple projects
- Experience managing time efficiently, meeting personal goals, and working effectively with internal, partner, and customer teams
- Can show strong verbal and written communication skills
- Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience managing competing priorities across a wide range of stakeholders
- Experience handling ambiguous or undefined challenges through strong problem solving abilities
- Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environments

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Arlington - 127,100.00 - 171,900.00 USD annually

Technical Infrastructure Program Manager, Infrastructure Operations Planning Team