About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Global Sales Support Operations Specialist will support Global Sales to drive operational excellence by assisting with maximizing tool optimization. This position will focus on CRM-based activities, data management, and enhancement of CRM processes.

This position will report to the Global Sales Sr. Director of Operations within the Global Sales Support department. This position is required to report to the SHI Somerset, NJ location.

Role Description

Manage and update CRM data, including account transfers, auditing renewal opportunities, updating orphan accounts, and monitoring LOB opportunities.

Deliver weekly reports on open leads, create custom CRM views for sales, and track common CRM issues through helpdesk tickets.

Maintain CRM guides, develop communications for new initiatives, and provide user support for CRM-related issues.

Create and manage CRM campaigns, including tracking event invitations and reporting to leadership.

Validate and update CRM hierarchies and sales keys, including auditing global keys and ensuring the correct assignment of Business Unit Leaders.

Monitor and follow up on opportunities based on their phases, estimated close dates, and next steps.

Review and maintain the accuracy of sales keys and membership lists and standardize CRM account groups and hierarchies.

Perform audits for account and contact record completeness, generate reports on Global Business Unit progress, and communicate effectively with users on necessary action items.

Behaviors and Competencies

Accountability – Takes ownership of outcomes and delivers commitments with reliability and integrity.
Adaptability – Adjusts quickly to shifting priorities, maintaining effectiveness under change.
Collaboration – Works effectively with diverse teams to achieve common objectives.
Continuous Improvement Mindset – Actively identifies opportunities to enhance processes and performance.
Attention to Detail – Maintains accuracy and precision in planning, reporting, and execution.

Skill Level Requirements

Organizational skills with a keen eye for detail

Ability to work independently as well as in a team environment.

Proactive, driven, and positive work attitude

Superior time management skills

Strong written and verbal communication skills

Other Requirements

Minimum of 2 years in SHI sales or sales support role

Bachelor’s Degree

Fluency in SHI-branded CRM tool

Strong understanding and working knowledge of SHI sales structure, systems, and processes.

Analytical and detail-oriented

Proficiency in MS Office tools – Outlook, Word, Excel, and PowerPoint

Preferred Skills & Qualifications:

Microsoft Dynamics - CRM

The estimated annual pay range for this position is $50,000 - $65,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

Support Operations Specialist - Global Sales