Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As an Application Engineering Leader for Digital Technology Services (DTS) you will be responsible for transforming Docusign’s Business technology landscape through next generation software and AI solutions at scale. This leader will be fully accountable for the defining technical vision, strategy, and talents as Docusign accelerates its global expansion and growth through Intelligent Agreement Management.

The position is a people manager role reporting to the Vice President of Application Engineering.

Responsibility

Lead and own portfolio of future-state, scaled, secure technology solutions, ensuring alignment with Docusign’s global standards and business objectives
Lead strategy, architecture, design and development of modern Commerce, CPQ platforms
Define, design and deliver towards always-on, high-performance platforms and services that power our core business applications with deep expertise in cloud native, modern web and backend technologies
Lead technology innovation with data & insights driven transformation of our process workflows and persona experiences
Drive the infusion of technology solutions with agentic experiences powered by AI/ML, practicing AI First mindset in a fast-paced, matrixed environment
Define and champion the evolutionary roadmap for a unified, scalable integration architecture that breaks down system silos, unlocks time-to-value
Accelerate the organization's ability to execute future digital transformation initiatives at speed and enterprise scale
Own Engineering Excellence by architecting a sustainable framework of technical best practices and standards to achieve technical rigor, reliability, accelerated delivery quality across the portfolio
Nurture experimental AI prototypes and quickly scale to a production-hardened, agentic enterprise ecosystem
Lead and develop the team to translate business requirements into a scalable Agentic development roadmap
Shape and define the global architecture and security standards for autonomous multi-agent frameworks (CrewAI, LangGraph) to ensure secure, deterministic execution in enterprise environments
Lead and upskill the broader Application Engineering organization, transforming a traditional development workforce into an AI-fluent engineering team
Influence senior leaders, stakeholders, and motivate large diverse teams with effective communication, collaboration, and interpersonal skills
Conduct technology research and development, proof-of-concept, experimentation of emerging technology trends, security standards for DTS to adopt and deliver Business outcomes
Manage and optimize spend, resources, and total cost to serve across engineering platforms
Lead engagements with platform vendors to influence their roadmap, SLA and performance adherence, obligations
Lead high-performing engineering teams capable of end-to-end AI Agentic fullstack product design to delivery and support working closely with Application Product Management, Platform Engineering, Data Engineering, Release, Quality, Security, and DevOps
Hire and develop high-caliber talents, skillsets to strengthen team technology expertise, innovation

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

BA/BS degree in Computer Science or related field
15+ years of experience leading world-class product and engineering teams at global scale
Demonstrated ability to coach, mentor, and develop high-performing teams

Preferred

Strong understanding of business domain and applications landscape
Experience in leading high performing Application Engineering organizations, responsible for delivering global, large-scale, enterprise quality solutions
Deep domain knowledge in Commerce, CPQ, Marketing platforms design and development
Deep expertise in modern frontend and backend technologies (e.g., JavaScript/TypeScript, React, Angular, Node.js, Java, Python), cloud platforms (AWS, Azure, GCP), and microservices architecture
Hands-on design and build autonomous multi-agent frameworks (e.g., CrewAI, LangGraph) and scalable agentic platforms, RAG architecture, LLMs, focusing on distributed system architecture and secure execution environments
Lead Technical Feasibility Studies and rapid prototyping to provide the engineering foundation for "build vs. buy" architectural decisions
Hands-on Applied Research & Prototyping to conduct AI research to translate theoretical GenAI advancements into production-ready software features
Strong background in DevOps, CI/CD, automation, and site reliability engineering (SRE) practices
Strong problem-solving skills, strategic mindset, and a passion for delivering business value through technology
Experience managing day-to-day operations of large engineering organizations

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $284,400.00 - $423,475.00 base salary

This role is also eligible for the following:

Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at DocuSign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

EEO Statement

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster

Sr. Director, Applications Engineering - Commerce