About Sprinter Health

At Sprinter Health, our mission is reimagining how people access care by bringing it directly to their homes. Nearly 30% of patients in the U.S. skip preventive or chronic care simply because they can’t get to a doctor’s office. For many, the ER becomes their first touchpoint with the healthcare system, driving over $300B in avoidable costs every year.

By using the same technologies that power leading marketplace and last-mile platforms, we deliver care where people are, especially those who need it most. So far, we’ve supported more than 2 million patients across 22 states, completed 130,000+ in-home visits, and maintained a 92 NPS. Our team of clinicians, technologists, and operators has raised over $125M from investors like a16z, General Catalyst, GV, and Accel and enjoys multi-year runway.

About the Role

We’re looking for a Senior Site Reliability Engineer who wants to build the reliability, infrastructure, and security foundations that power last-mile healthcare delivery at scale.

At Sprinter, you’ll work on the operational backbone behind products that blend logistics, patient experience, safety, and medical operations. Our systems help determine whether patients get access to care, whether clinicians are routed efficiently, whether internal teams can operate effectively, and whether our platform can scale securely and reliably as the business grows.

This role is ideal for someone who wants broad ownership across reliability, cloud infrastructure, security, observability, automation, and platform design. You’ll help raise the operational bar across engineering, reduce toil through infrastructure as code and scripting, strengthen our security posture, and guide architectural decisions that make our systems more resilient over time.

If you want to make meaningful technical decisions, work across engineering and operations, and help shape the foundation of how a high-growth healthcare company scales, this is that role.

Office Location

We are a hybrid company based in the Bay Area with offices in both San Francisco and Menlo Park. For this requisition, we are open to remote candidates but will prioritize candidates who are local. We care about work-life balance and understand that there will be times where flexibility is needed.

What you will do

Design, build, and improve the infrastructure that powers Sprinter’s patient care, clinician operations, internal tooling, and partner-facing systems
Improve reliability across distributed systems, cloud infrastructure, CI/CD, observability, and incident response
Raise the security baseline across cloud infrastructure, access controls, secrets management, identity, and operational workflows
Build and maintain infrastructure as code using Terraform and related tooling
Automate manual infrastructure and operational processes through scripting, tooling, and platform improvements
Partner with engineering teams to improve system architecture, deployment practices, monitoring, logging, and alerting
Troubleshoot complex issues across infrastructure, application, data, and operational boundaries
Help define reliability, security, and infrastructure standards that allow Sprinter to scale without creating brittle systems
Support incident response practices, postmortems, operational readiness, and continuous improvement across engineering
Make pragmatic tradeoffs between reliability, security, speed, and simplicity in a fast-moving startup environment

What you have done

Spent 8+ years in site reliability engineering, platform engineering, infrastructure engineering, security engineering, or related technical roles
Led high-impact infrastructure, reliability, platform, or security projects end to end with minimal oversight
Built and operated production systems in cloud environments, ideally AWS and/or GCP
Worked deeply with infrastructure as code, ideally Terraform
Improved observability, monitoring, logging, alerting, and incident response practices across engineering teams
Automated infrastructure, deployment, or operational workflows using scripting languages such as Python, Bash, or TypeScript
Improved cloud security, access management, secrets management, networking, or operational controls
Troubleshot production issues across application, infrastructure, networking, and deployment layers
Worked in environments where reliability, security, ambiguity, and speed all matter
Made technical decisions that balanced immediate business needs with long-term scalability, reliability, and maintainability

What gives you an edge

You’ve built or scaled infrastructure in health tech, logistics, marketplace, fintech, or other operationally complex environments
You’ve worked in mid- or growth-stage startups where speed, ambiguity, and pragmatic decision-making were required
You have experience improving security posture in a practical, engineering-friendly way
You’ve helped establish reliability standards, incident response practices, or platform patterns across an engineering org
You’re comfortable working directly with product engineers, data teams, operations, security stakeholders, and technical leadership
You have experience mentoring engineers and raising the operational bar across a broader engineering team
You’ve worked in regulated environments and understand the importance of privacy, security, and compliance best practices
You have people management experience or interest in growing into broader technical leadership over time

The Interview Process

We aim to complete the interview process within 2–3 weeks. It will usually consist of:

Recruiter Screen: Background fit, motivation, and compensation alignment
Hiring Manager Interview: Experience and technical depth
Technical Interview: SRE fundamentals, observability, incident response, and disaster recovery
Soft Skills Interview: Collaboration style and compatibility with the teams this person will support
Reference Checks: Validation of performance and working style

What we offer

Meaningful pre-IPO equity
Medical, dental, and vision plans 100% paid for you and your dependents
Flexible PTO + 10 paid holidays per year
401(k) with match
16-week parental leave policy for birthing parent, 8 weeks for all other parents
HSA + FSA contributions
Life insurance, plus short and long-term disability coverage
Free daily lunch in-office
Annual learning stipend
Relocation assistance

Our Technology Stack

Terraform and infrastructure-as-code tooling
AWS
GCP
TypeScript
Python
Bash
CI/CD systems
Monitoring, logging, and observability platforms
Identity, access, and secrets management systems
Cloud networking and infrastructure tooling
Container and deployment systems
Serverless AWS, including AppSync, DynamoDB, Lambda, Amplify, CloudFormation, and Node
GraphQL
React Native and React Native for Web

Equal Opportunity Statement

Sprinter Health is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected classes.

Beware of recruitment fraud and scams that involve fictitious job descriptions followed by false job offers.

If you are applying for a job, you can confirm the legitimacy of a job posting by viewing current open roles on our official Sprinter Health Careers website. All legitimate job postings will require an application to be made directly on our official Sprinter Health Careers website. Job-related communications will only be sent from email addresses ending in @sprinterhealth.com. Please ensure that you’re only replying to emails that end with @sprinterhealth.com.

Senior, Site Reliability Engineer (SRE)