About Blue J

Blue J is the leading generative AI solution for tax professionals. As a B2B SaaS company, our customers are accountants and tax experts who rely on our market-leading software to deliver fast, accurate, and defensible answers to complex tax questions.

With the launch of our flagship generative AI product, we’ve consistently exceeded our revenue targets quarter over quarter and continue to accelerate our growth. Our product roadmap is ambitious, customer-focused, and designed to deliver exceptional value at speed.

On the heels of our $122M USD Series D funding, we’re racing ahead with an exciting product roadmap and are looking for a VP of Business Operations and Transformation to support our growth. Reporting to the CFO, you will own the design and evolution of Blue J's operating system: the structures, processes, systems, technologies, and operating rhythms that enable the business to execute effectively as we grow.

A Note on Location

This hybrid role requires candidates to live within driving distance of Toronto and attend our downtown office periodically as needed. Candidates must be eligible to work in Canada.

The Opportunity

Blue J has scaled from a 50-person startup to a team of 150+ by hiring exceptional people, empowering decision-making, and building a culture of trust, ownership, and collaboration. As we double our headcount over the next 18 months, we need to evolve the systems, processes, and operating principles that support how we work.

As VP, Business Operations and Transformation, you'll join Blue J's Leadership Team and help define how the company scales. Working across every function, you'll solve complex operational challenges, identify opportunities to leverage AI and automation, and build scalable systems that enable our people to focus on high-value work. This role is equal parts strategist, operator, systems architect, and change leader.

Success in this role requires the ability to see the organization as an interconnected system while also driving meaningful change at the operational level.

What You’ll be Doing

Designing & Optimizing Blue J's Operating System

Own the evolution of Blue J's operating system, strengthening how the company plans, decides, communicates, and executes as we scale.
Design, implement, and optimize operating models, governance structures, communication frameworks, and execution cadences.
Build systems that enable scalability through clarity, consistency, and accountability rather than institutional knowledge or informal relationships.
Identify and resolve organizational friction points, inefficiencies, and gaps before they become significant business challenges.
Establish scalable approaches to decision-making, planning, communication, and execution while balancing structure with agility.
Preserve Blue J's culture, trust, and autonomy while introducing the discipline required for the next stage of growth.

AI-Powered Business Transformation

Own Blue J's internal AI strategy and help define how AI transforms the way we operate.
Identify opportunities to redesign workflows, automate repetitive work, improve decision-making, and create leverage across the business.
Partner with leaders to reimagine how work gets done
Evaluate emerging technologies and recommend solutions that position Blue J at the forefront of operational innovation.
Establish governance, standards, and best practices for AI adoption.
Drive implementation of AI-enabled processes and build a roadmap that embeds AI into how Blue J operates.

Business Systems, Technology & Knowledge Management

Own Blue J's internal systems strategy, technology ecosystem, and information architecture.
Ensure business systems evolve intentionally to support organizational growth.
Lead procurement governance and optimize the technology stack.
Partner with IT, Security, and GRC to ensure secure, appropriate access to systems and information.
Establish and own company-wide knowledge management tooling, standards, governance, documentation practices, and accountability.

Cross-Functional Leadership & Strategic Initiatives

Lead high-impact initiatives that span multiple functions and do not naturally belong within a single department.
Identify emerging organizational risks, inefficiencies, and opportunities.
Drive execution on critical company priorities requiring coordination across multiple stakeholders.
Take ownership of important challenges that do not have an obvious functional owner.
Build alignment across teams while maintaining momentum on strategic initiatives.

Leadership Team Effectiveness

Serve as a member of Blue J's Leadership Team and help shape the future direction of the company.
Partner with leaders to improve planning, communication, decision-making, and execution.
Evaluate and evolve operating frameworks, including EOS and future operating models.
Improve executive-level visibility, accountability, and alignment around company priorities.
Ensure strategic goals translate into coordinated execution across the organization.
Build the systems, cadences, and operating rhythms that enable leaders and teams to operate at a consistently high level.

What You Offer Blue J

10+ years of experience leading business operations, transformation initiatives, strategic projects, chief of staff functions, consulting engagements, or other highly cross-functional leadership efforts, with significant exposure to executive teams.
Experience in a 300+ person organization, including contributing to the development and continuous improvement of practices, processes, and programs in a growing company.
Experience in management consulting (e.g., McKinsey, Bain, BCG), strategic transformation, private equity operating teams, and/or high-growth technology companies is a strong asset.
PMP or similar project management experience is beneficial but not required.
Proven success designing and implementing operating models, business processes, and organizational systems that improve effectiveness, alignment, and scalability.
Strong systems-thinking capabilities and a track record of simplifying complexity, solving root-cause problems, and building practical solutions.
Experience leading company-wide initiatives and driving organizational change across multiple stakeholders and functions.
Demonstrated ability to leverage AI and emerging technologies to redesign workflows and drive business transformation.
Experience evaluating and optimizing business systems, internal tooling, and knowledge management practices.
Exceptional executive presence, communication, and influencing skills.
Strong business judgment and a pragmatic approach to balancing structure, scalability, speed, and agility.
Comfortable operating in ambiguity, creating clarity, and taking ownership of challenges without an obvious solution or owner.
Alignment with Blue J's values and a passion for building systems that help talented people do their best work.

What We Offer You

A rare opportunity to take on a high-impact leadership role shaping how the business operates as it grows.
A mission-driven culture where your work directly advances clarity, efficiency, and accessibility in tax research.
Competitive base salary, stock options, and benefits designed to support you and your family.
A collaborative, ambitious, and supportive team that values innovation, respect, and fun.
The excitement of a fast-growing, well-funded company with strong momentum and the resources to back bold initiatives.

The Core Values that Define Our Culture

We are customer-focused
We put the team interest before self-interest
We are pleasant and playful
We are open to better ideas
We deliver on our promises
We solve the toughest problems

What to Expect

We anticipate a high volume of applicants for this role and are excited to grow our team. A human will review each application and get back to you as soon as possible. We appreciate your patience and look forward to connecting with you!

Interview Process

Chat with Natalie, Sr. TA Manager
Meet Grant, CFO
Meet David, Director of Legal
Meet Rose, VP of P&C
Connect with Ben, CEO
Present your case study to the team

We believe our strength is built on diversity of thought, and encourage candidates from all backgrounds and experiences to apply. We value inclusiveness and are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We strive to create an inclusive and accessible hiring experience for all candidates. If you need any accommodations during the interview process, please let us know in your application. Our team is dedicated to providing the necessary support and making reasonable adjustments to ensure a smooth process for everyone.

How We Use AI in Our Hiring Process

To ensure transparency, we want candidates to know that we use AI-enabled tools to help organize applications and highlight profiles that match the key requirements for each role.

AI does not make hiring decisions.

Every application is reviewed by a member of our Talent team, and all decisions throughout the process are made by humans.

We’re committed to a fair, thoughtful, and equitable experience for every candidate.