Job Description:

Business Overview
Rakuten Group provides more than 70 services in a wide range of fields, including e-commerce, travel, digital content, and other Internet services in Japan and overseas, as well as financial services such as credit cards, banking, securities, electronic money, and smartphone app payments, mobile services such as mobile carrier services, and professional sports.

By organically linking these services through a membership system centered on Rakuten members, Rakuten has created a unique “Rakuten ecosystem” that is unlike any other.

*Our Businesses Key Figures
https://global.rakuten.com/corp/careers/services/

Department Overview
This position is employed by Rakuten Group, Inc. and will support operations for the Anti-Fraud Department of Rakuten Mobile, Inc. (details below).

The Anti-Fraud Department was established in April 2026, reporting directly to the President & CEO of Rakuten Mobile, to enable healthy and sustainable service growth.

As Rakuten Group and Rakuten Mobile expand the ecosystem, the department ensures a safe user environment while maintaining service convenience.

Beyond incident handling, we work with executives to build governance that maximizes business-model security and profitability and supports business execution.

We are hiring for 2 of the 5 sections:
Anti-Fraud Management Section
Business Alignment Section
Assignment will be determined based on the candidate’s experience and fit.

Position
Why We Hire:
As a newly launched organization (April 2026), we must accelerate end-to-end design and operations, including standard process development, system development requests, and communication with regulators and management.

We are hiring across manager and member levels due to team expansion.

Why join us:
- Direct access to executives: Your proposals can directly influence decisions.
- Build from scratch: Lead projects from foundational setup to process design with strong ownership.
- Unique expertise: Gain anti-fraud capabilities leveraging Rakuten ecosystem data and real-time mobile traffic.
- Career breadth: Opportunities beyond anti-fraud, including group-wide quality improvement and marketing strategy.

Position Details

Anti-Fraud Management Section
Supports sound business operations through regulatory engagement, governance building, and executive reporting.
Key Responsibilities:
- Report issues/countermeasures to senior management and support decision-making
- Communicate with regulatory authorities (regular updates; stakeholder coordination on agreements)

Business Alignment Section
Aligns with business teams to prevent fraud without slowing growth. Works closely with divisions (e.g., SHOP, Marketing) on risk control, revenue maximization, and project management.
Key Responsibilities:
- Develop and execute fraud-prevention strategy
- Create mid- to long-term roadmaps
- Drive company-wide standardization/automation of anti-fraud mechanisms
- Plan defensive measures and execution steps

Work Environment
- Organization Structure
Headcount: Anti-Fraud Department ~20 / ~5 per section
Age range: Diverse
New graduates: mid-career: 2 : 8

- Average Overtime
Approx. 20 hours/month (varies by project/season)

- Typical Mid-Career Backgrounds
Consulting; quality management; business process improvement functions, etc.

Mandatory Qualifications
- 8+ years of professional experience
- 3+ years in organizational management (e.g., budget, talent development)
- 3+ years PM/PMO in an operating company or 3+ years hands-on consulting
- Strong task/schedule management and advanced stakeholder negotiation skills
- Native-level Japanese

Desired Qualifications
- Experience in forensic investigations, internal audit, or legal/compliance
- Business-level English
- Experience in fraud prevention and/or security-related work
- Executive-level presentation/material creation experience

Other Information
Additional information on Location:
Rakuten Crimson House
1-14-1 Tamagawa, Setagaya-ku, Tokyo

Related Pages:
- Employee Benefits: https://global.rakuten.com/corp/careers/benefit/
- Employee Conditions: https://global.rakuten.com/corp/careers/information/
- Culture: https://global.rakuten.com/corp/careers/culture/

#business #director #projectmanager #informationsecurity #privacygovernance #communicationsandenergy

Languages:

Japanese (Overall - 4 - Fluent)

Rakuten Mobile Anti-Fraud PM/PMO (Directly under executive leadership) - Anti-Fraud Department (AFD)