Job Description:

Department Overview

About Rakuten's daily necessities e-commerce business "Rakuten24 Express"

Rakuten is developing a daily necessities e-commerce business centered on "Rakuten24 Express" within "Rakuten Ichiba". This business is not limited to mere product sales, but also focuses on creating new customer experiences that lead the industry, such as aggressive TV commercials. "Rakuten24 Express" is a delivery service that delivers products at a time specified by the user. It is a brand new field where we are actively investing and expanding our business to provide users with unprecedented value and build an overwhelming No. 1 position.

Position:

Why We Hire

As lifestyles change due to the impact of Corona and demand for e-commerce expands, national manufacturers also have strong expectations for the growth of Rakuten's e-commerce for daily necessities. We are continuing to make large-scale investments to achieve very high medium-term goals, developing new services, and promoting strategic projects on the theme of value chain transformation.

In this position, you will lead quality control projects and promote the efficiency and improvement of operations such as product registration, renewal, and voluntary recall. In addition, we expect you to be responsible for the formulation and implementation of policies related to multi-SKU and SDS (Safety Data Sheets), and to provide strong support for business growth from a quality perspective.

Charm
- Hybrid Environment of Rakuten and Startups
We are in a dynamic phase of rapid expansion, having completed the 0 to 1 stage and moving from 1 to 10. Leveraging Rakuten's abundant assets, you can drive business growth with speed and efficiency in a small, elite organization.

- Individual Autonomy and Flat Organizational Culture
We have a flat environment where opinions are freely exchanged regardless of position. Each individual's proposal directly contributes to business growth, and in the future, you will have significant autonomy to lead the organization.

- Strong Competitive Advantage
You can be involved in unique projects that integrate with Rakuten Group's diverse platforms, such as Rakuten Ichiba.

- Career Paths You Can Aim For
As the business grows rapidly, you can deepen your expertise, and in the future, you can aim for career advancement to business leader or management positions.

Position Details

At Rakuten24 Express, a rapidly growing company within the Rakuten Group, you will lead the optimization of operations in line with business expansion.
Within the FMCG Planning Department, you will not simply perform checking tasks, but will be a project manager responsible for building and standardizing systems from scratch in the "0 to 1 to 10 phase."

Main Responsibilities
1. Promotion and Leadership of Quality Control Projects
- Identify issues in the current flow, from product registration to voluntary recalls (emergencies), and promote efficiency and speed through automation and system integration (operational improvement)
- Develop the necessary infrastructure for business growth, such as strategic planning for multi-SKUs and establishing an SDS (Safety Data Sheet) management system (execution of business strategy)
- Manage progress based on numerical data and measure the effectiveness of improvement measures (KPI management and reporting)

2. Stakeholder Management
- Smoothly promote projects by involving multiple departments such as planning, development, logistics, and CS
- Research and consideration of new technologies and trends

3. Organization and Human Resource Development (Future Role)
- Develop and guide members, and strengthen the team structure.

Specific Project Examples
- Promoting efficiency and speed through automation and system integration
- Analyzing the impact on product code systems, inventory management, logistics, and systems, and considering countermeasures
- Formulating and supporting the implementation of specific SKU deployment plans
- Setting KPIs, managing progress, and reporting on quality control
- Considering and implementing SDS (Safety Data Sheet) policies
- Investigating relevant laws and regulations, and establishing compliance systems
- Standardizing and streamlining management processes
- Establishing collaboration with suppliers and information gathering systems
- Providing information and education on SDS to internal stakeholders

Work Environment

Organizational Structure
- Number of people (1 General Manager, 1 Senior Manager, 1 Manager, and 2 Members)
- Age range: Early 30s
- Ratio of mid-career hires: 100%

Background of mid-career employees
- Individuals from manufacturing companies/trading companies

Mandatory Qualifications:

- At least 2 years of experience in strategy and service planning work for a consulting firm or operating company
- Basic knowledge of the daily necessities retail industry and e-commerce

Desired Qualifications:

- Experience in service planning in the daily necessities industry
- Experience in analyzing and planning using Power Point and Excel (experience using VLOOKUP and Pivot Table)

Desired personality and experience
- Those who have a strong spirit of challenge and are curious about new things. (You can face completely new things without fear.)
- Those who have strong positive emotions. ( Experience of overcoming hardships and adversity)
- Those who are looking for an environment with a fast growth rate.
- Those who have the habit of producing results and have the ability to persevere. (Experience of continuously achieving goals)

Other Information:

Additional information on Location

Rakuten Crimson House
1-14-1 Tamagawa, Setagaya-ku, Tokyo

Additional information on English Qualification

TOEIC Score exceeding 800 (or similar level of English ability) or a University Degree earned in an English-speaking country.
Proof of qualifications will be required by the time of the job offer.
If no evidence is available to prove the qualifications denoted above, taking an IP test, organized by Rakuten, during selection process is required.

Rakuten Group, Inc. Homepage Link
- Benefits:https://corp.rakuten.co.jp/careers/benefit/
- Recruitment Information:https://corp.rakuten.co.jp/careers/information/ * Employment type is detailed
- Rakuten Culture:https://corp.rakuten.co.jp/careers/culture/

#business #strategyplanning #serviceplanner #OperationalImprovement #commerce #Rakuten24Express

Operation improvement (Strategic Planning), Rakuten24 Express - FMCG Planning Department, Consumables & Electronics Direct Business (C&M)