We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Your opportunity

At New Relic, we love making tools for software and ops engineers. Our software helps customers answer their most important questions by allowing them to visualize, explore, and reason about their ops, application, and customer data — and to know the moment something goes wrong.

If you love scale and want to contribute to one of the largest and fastest-growing streaming data platforms in the world, we'd love to hear from you. We're looking for a Senior Software Engineer to join our Alerts teams within the Applied Intelligence group, focused on the backend services that ingest, persist, and retrieve the signal data powering New Relic's alerting platform.

This is a backend role at the heart of a customer-facing product. You'll spend your days deep in Java/Kotlin services, distributed data systems, and high-throughput pipelines — but the work you ship directly shapes what customers see, how quickly they're notified when their systems are in trouble, and how confident they feel in the platform. We're looking for someone who treats data logistics, persistence, and retrieval at scale as a customer experience problem, not just an engineering one — someone who debates API schemas with the end user in mind and consults with frontend developers early in the design process.

What you'll do

Work collaboratively on a team using agile practices to ship software incrementally with frequent customer feedback
Design, develop, and deploy backend services in Java/Kotlin that process high-volume telemetry and alerting workloads, with reliability and customer impact top of mind
Collaborate with product managers and engineers who specialize in high-throughput data streaming systems, computing infrastructure, design, UIs, and customer-facing APIs
Implement exciting new Alerting features that affect our entire pipeline, and also help reduce tech debt and retire old architecture
Advocate for architecture improvements, provide future direction, and clearly articulate reasons why while assessing tradeoffs
Develop and deploy your code to customers multiple times per day
Be part of a small team of engineers collectively accountable for the reliability and security of the team's software
Write clean, well-tested, and maintainable code; participate in peer code reviews and contribute to internal technical documentation
Maintain a work-life balance that enables you to thrive by leveraging flex time-off, ten weeks of paid parental leave, and our DataNerds4Good volunteer time off program
Submit PRs to other teams' codebases with low friction by providing the context the team needs to understand and approve the changes

This role requires

5+ years of professional backend software engineering experience, preferably in a SaaS or product-based environment
Strong proficiency in Java (Kotlin actually, but willingness is fine). You should have a solid grasp of OOP principles, RESTful APIs, and multi-threaded programming
Experience building multi-threaded Java services and shipping reliable high-throughput services to customers in a production environment
Experience with relational databases: complex SQL, optimization, pagination, partitioning, and scaling
Experience working with distributed systems and an understanding of how to write code and queries that perform at scale
Experience delivering APIs consumed by internal and/or external customers
Demonstrated empathy for the end user — you understand that backend data logistics, persistence, and retrieval at scale directly affect what customers experience, and you make engineering decisions with that impact in mind
Experience working in an agile environment characterized by rapid change
Strong interpersonal skills, including the ability to seek consensus, lead by example, and exhibit persistence and tenacity

Bonus points if you have

AI & LLM Development: Hands-on experience building with LLMs and AI agents — designing prompts, integrating LLM APIs, building retrieval-augmented workflows, evaluating model output quality, or developing/maintaining MCP (Model Context Protocol) servers to expose telemetry data to AI agents. A genuine curiosity about how agentic systems are reshaping observability is a strong plus
Familiarity with message queuing systems and streaming patterns like Kafka (preferred), Flink, Spark Streaming, AMQP (RabbitMQ), or gRPC
Familiarity with Kubernetes, Docker, and Terraform
Cloud computing experience (compute, storage, and analytics with AWS, GCP, or Azure)
Frontend awareness or working knowledge (React, TypeScript, GraphQL, CSS) — enough to collaborate effectively with frontend partners

Please note that visa sponsorship is not available for this position.

#LI-MM-4 #Remote

The pay range below represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.

New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time-off, and other competitive benefits designed to improve the lives of our employees.

Estimated Base Pay Range

$156,000—$195,000 USD

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy

Senior Software Engineer -Alerts