About MISUMI Americas

MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.

**Work Hours: 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours)**

Fictiv exists to help product innovators create

Fictiv is a global manufacturing company that simplifies sourcing for custom manufacturing, from prototype to low-volume production. Through its highly-vetted manufacturing network, AI-powered technology platform, and global operations centers across the USA, Mexico, India, and China, Fictiv delivers fast, high-quality custom manufacturing services from quote to delivery. Fictiv’s capabilities span the full mechanical bill of materials, including Injection Molding, Compression Molding, 3D Printing, CNC Machining, Die Casting, and Sheet Metal. To date, Fictiv has delivered more than 30 million commercial and prototype parts for early-stage companies and large enterprises alike, helping them innovate faster, free up precious resources, and drive profitable growth.

Impact in this Role

This role focuses on building and scaling the operating system that powers Customer Program Management (CPM) across workflows, tools, and decision-making frameworks. As an Associate CPM (Process, Systems & Automation), you will identify recurring challenges across programs and translate them into scalable solutions through systems, automation, and process design. You will work across cross-functional teams to improve execution consistency, reduce operational friction, and enable teams to operate efficiently at scale.

This role may also support select customer programs when needed, ensuring alignment between system design and real-world execution.

Work Hours: 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours)

This role follow a hybrid work schedule - 3 nights in office, 2 nights remote

What you will be doing

Systems and Technology

Improve and scale workflows across CRM, ERP, quoting, and order management systems
Translate operational challenges into clear system and product requirements
Partner with Product and Engineering teams to drive system enhancements
Improve data quality, visibility, and system adoption

Process and Operating Model

Design and standardize workflows, playbooks, and decision frameworks
Identify and eliminate bottlenecks across quoting, execution, and delivery
Improve consistency across teams, regions, and program types
Establish scalable ways of working across cross-functional teams

Automation and Data

Identify opportunities to automate manual and repeatable workflows
Build dashboards, reporting structures, and workflow triggers
Improve data flow across systems to enable proactive decision-making
Support adoption of automation and AI tools within operational workflows

Operational Improvement

Analyze trends in delays, escalations, and quality issues to identify root causes
Connect operational issues to business impact such as cycle time, quality, and efficiency
Develop and implement structured solutions in collaboration with stakeholders

Process Documentation and Training

Develop and maintain clear SOPs, playbooks, and process documentation
Ensure documentation reflects current workflows and system updates
Support rollout of new processes and tools through structured guidance and training materials

Cross-Functional Collaboration

Work closely with CPM, Supply Chain, Quality, and Product teams
Influence and drive adoption of new workflows and tools
Act as a connector across teams to improve execution outcomes

Desired Traits

Educational Background

Bachelor’s degree in Engineering, Operations, Supply Chain, Business, or a related field
MBA or equivalent experience in operations, strategy, or program management is a plus

Experience

5 to 8 years experience in operations, program management, business operations, product operations, or systems-driven roles
Experience in fast-paced environments such as startups, SaaS, supply chain, or marketplaces is preferred
Experience in manufacturing, industrial engineering, or process engineering roles is a plus, especially for candidates who have worked on workflow design, process standardization, system improvements, or cross-functional operational initiatives

Core Skills

Strong systems thinking and ability to design scalable workflows
Experience building or improving tools, dashboards, automation, or structured processes
Ability to structure ambiguous problems and translate them into actionable solutions
Strong analytical skills with ability to connect operations to business outcomes
Comfortable working with data, systems, and cross-functional teams
Ability to influence stakeholders and drive change without direct authority
Exposure to tools such as Atlassian (Jira), Slack, Lucidchart, Sigma, Figma, Salesforce, and Odoo is a plus.

Preferred Qualifications

Experience working with CRM/ERP systems or workflow tools
Experience collaborating with Product or Engineering teams
Familiarity with automation tools, data platforms, or process digitization
Exposure to AI tools or interest in applying AI in operational workflows

Interested in learning more? We look forward to hearing from you soon.

We’re actively seeking teammates who:

Bring diverse perspectives and experience to our culture and company.
Excel at being part of a strong, empathetic team.
Thrive in an environment emphasizing respect, honesty, collaboration, and growth.
Have an ‘always learning’ mindset that celebrates learning, not just wins.
Help us continue to build a world-class organization that values the contributions of all of our teammates

We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.

Associate Customer Program Manager - Process, Systems & Automation