Vapi (/ˈvɑːpi/):

Why We’re Hiring This Role:

Vapi has rapidly scaled and unified pre-sales and post-sales into a single Customer Engagement Organization
We need a leader to own the full customer lifecycle, from initial engagement through long-term expansion
This role will turn customer engagement into a primary growth engine by driving usage, retention, and enterprise-wide adoption
You will lead a multi-disciplinary org across Agent Strategists, Agent Engineers, and Customer Support

30 Days
- Audit enterprise accounts and evaluate health using existing scorecards
- Build deep fluency in the Vapi platform (latency, multi-assistant squads, CLI)
- Align with Sales leadership on GTM strategy and immediate expansion opportunities
- Identify at-risk accounts and implement retention strategies
60 Days
- Execute a unified engagement strategy across inbound and outbound motions
- Lead technical and strategic teams to translate customer goals into production deployments
- Strengthen post-sale support with engineering-led problem solving
- Ensure seamless lifecycle ownership from pre-sale through expansion
90 Days
- Operationalize a data-driven Net Revenue Retention (NRR) engine
- Build frameworks that drive 10x customer value and enterprise-wide adoption
- Translate field insights into product roadmap inputs
- Establish Customer Engagement as a core driver of revenue growth

Leader of leaders with 10+ years across GTM, Solutions, or Customer Success in technical environments
Proven ability to manage and scale multi-disciplinary technical teams
Strong commercial instincts with a track record of growing accounts, not just supporting them
Deep technical fluency; able to engage credibly with both executives and engineers
Systems thinker who sees pre-sales and post-sales as a single continuum
Highly autonomous operator who builds playbooks from first principles