Customer Success @ Autodesk

In the Customer Success organization, creating impactful experiences for our customers is our most important goal. We believe in a consistent, complete cycle of customer success that supports improved revenue and sustainable company growth. As we continue our business model transformation, driving continuous adoption of our technology is key to long-term customer value and partnership.

Position Overview

As a Product Adoption Specialist, you’ll be the first point of contact for customers in the Design & Manufacturing space as they begin their journey with Autodesk solutions. Working across the EMEA region and reporting to the Manager of Emerging Business Customer Success, you’ll drive high-quality customer engagements through proactive outreach — via phone, email, and digital channels — to ensure customers are activated, onboarded, and set up for long-term success. Your passion for technology, understanding of the D&M industry, and ability to connect with customers across markets will make you an essential part of our global Customer Success team.

Responsibilities

Serve as the primary contact for customers during product activation — guiding them through login, user assignment, and project setup
Drive a high volume of quality engagements via phone, email, and other digital channels to maximize customer impact
Develop and execute onboarding and adoption strategies that increase customer value and product usage
Support customers through early product milestones, identifying and resolving friction points before they become risk
Analyze activation and usage data to identify trends, surface insights, and improve customer outcomes
Collaborate cross-functionally with Sales, Channel Partners, and Support to drive customer success milestones
Document all customer activity and opportunities accurately in Salesforce

Minimum Qualifications

Fluency in English and German (written and spoken)
Experience in a customer-facing role — Customer Success, Account Management, technical support, or similar
Familiarity with Autodesk Fusion or comparable D&M tools (e.g. SolidWorks, CATIA, Siemens NX)
Proficiency in Salesforce or a similar CRM
Strong communication skills with the ability to explain technical concepts clearly to a range of audiences
Comfortable managing multiple customer accounts and priorities simultaneously

Preferred Qualifications

Additional fluency in French or Italian
Background in MFG, D&M, PLM, or a related technical field
Experience with SaaS, cloud-based software, or subscription business models
Knowledge of 3D modeling tools or cloud technologies
Bachelor’s degree in Engineering, IT, or a related discipline — or equivalent experience

If this sounds like you — even if you don’t meet every qualification — please consider applying. We value growth mindsets and potential just as much as experience.

Salary Transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, stock grants, and a comprehensive benefits package.

#LI-MM2

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Fusion Adoption Specialist - German Speaker