Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As Manager of GTM Employee Communications, you'll play a key role in supporting and executing the internal communications strategy for Docusign's Go-To-Market organization (Sales, Partnerships, Customer Success, and Revenue Operations). You'll serve as a trusted communications advisor to GTM senior leaders, helping them communicate vision, strategy, and change effectively. This means partnering with executives to define communications goals, managing day-to-day execution of ongoing communications priorities, and crafting narratives that drive alignment as Docusign grows as the Intelligent Agreement Management company.

A bit about you: You dig into all aspects of the work-seeking out information, distilling it, building strategy, drafting narratives, and executing. You're proactive, organized, and thrive in a matrixed environment. You're a strong storyteller with top-notch writing skills but you love a good edit. Tight deadlines energize you. You embrace AI as a force multiplier. You bring high emotional intelligence and get joy from helping employees learn and thrive.

This position is an individual contributor role reporting to the Employee & Executive Communications Director.

Responsibility

Support and execute internal communications strategies supporting the Docusign GTM organization, aligned with business milestones, product launches, and organizational priorities
Manage regular internal communications channels and events for the global GTM organization, including org-level Town Halls and Slack channels, to improve alignment across globally distributed teams. Translate complex GTM strategies, org changes, wins and business priorities into clear, compelling messaging for diverse internal audiences
Develop communications narratives, campaigns, and supporting materials
Draft and manage executive-level internal communications as needed on behalf of GTM senior leaders (e.g., CRO, GVP Customer Success, GVP Strategy & Operations etc) including for internal forums, Town Halls and more
Provide strategic counsel for Docusign cross-functional stakeholders to ensure our employees have the information they need to execute on our business goals
Leverage AI tools to enhance content creation, streamline workflows, and improve efficiency; champion AI adoption within the team and broader GTM organization
Define and track KPIs (engagement, readership, sentiment, feedback) and use data to continuously improve communications strategies

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

5+ years of communications experience at major corporations or agencies
BS/BA degree or equivalent
Experience supporting Go-To-Market, Sales, Customer Success or Revenue organizations with internal communications
Experience managing multiple concurrent projects and stakeholders with competing priorities
Proven experience using AI tools (generative AI, AI writing assistants, automation platforms, analytics) to enhance communications workflows and content development

Preferred

Experience at public companies and with global teams in technology/enterprise settings
Strong ability to advocate and influence at all levels in a matrixed environment
Experience developing executive communications and leadership positioning
Understanding of SaaS/technology GTM motions, sales cycles, customer success and revenue org structures
Familiarity with internal platforms (Slack, Confluence, email, G-suite)
Experience measuring communications effectiveness using analytics tools
Proven ability to distill complex, detailed information into clear, concise, and compelling narratives that give teams a big-picture understanding of key priorities and initiatives
Excellent written and verbal communication skills with proven narrative development ability
Flexibility and a bias to action-this is a lean and nimble team

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $105,800.00 - $163,450.00 base salary

This role is also eligible for the following:

Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.

Global benefits provide options for the following:

Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Life at DocuSign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

EEO Statement

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster

GTM Employee Communications Manager