OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.

Job Summary

We’re hiring a Workplace Manager to serve as the site lead for daily operations and workplace experience, partnering directly with Boston leadership to align the physical workplace with business objectives at our growing Boston office. This is a hands-on, people-first role for someone who brings operational precision, a hospitality mindset, and genuine passion for building environments where people do their best work - and who is energized by the autonomy to make it happen.

At OpenGov, our offices are extensions of our culture. As Culture Champion of our Boston office, you will manage the full spectrum of office needs - from vendors and facilities to events and employee experience - while building and scaling the programs and processes that grow with us. You’ll collaborate with peers across our office portfolio and step in to remotely support other locations as needed.

Responsibilities

Admin & Culture Ops

Own general office administration with excellence and hospitality top-of-mind.
Welcome guests, candidates, and new hires; provide thoughtful, high-touch office tours.
Design a curated workplace experience that incentivizes office attendance and fosters cross-functional connection. Plan and execute office events and experiences - from weekly team lunches to monthly gatherings, onsite meetings, surprise ‘moments’ - with creativity and flawless logistics.
Build on existing frameworks to design, document, and continuously improve admin procedures and programs that scale with the office and the business.
Manage vendor relationships, the procurement approval process, and the office budget; identify and implement cost-savings strategies.
Serve as the central point of contact with building and property management for all in-office logistics, inquiries, and escalations.
Support a remote office location with events and ordering needs; cover peer Workplace Managers during PTO.

Strategic Site Partnership

Site Leadership Liaison: Act as the primary workplace point of contact for Boston-based executives; participate in local leadership meetings to anticipate headcount growth and space needs.
Workspace Planning: Proactively manage seating charts and neighborhood planning to optimize team collaboration and productivity as the Boston headcount scales.
Cross-Functional Alignment: Collaborate across departments and levels to understand needs, support objectives, and elevate recurring issues into scalable solutions.

Facilities

Ensure the office is clean, well-stocked, organized, aligned with OpenGov’s brand standards and meets FM and Security standards.
Proactively address maintenance and service needs; respond to and resolve issues with timely follow-through.
Oversee vendor-managed repairs and services; manage day-to-day building relationships.

What Sets You Apart

Brand Stewardship: You view the office as a physical manifestation of the OpenGov brand, ensuring every detail reflects our mission to candidates and visitors alike.
You love events and logistics, and your passion shows in the way you plan, communicate, and execute.
You embody unreasonable hospitality - seeking ways to delight employees, candidates, and visitors before they even know what they need.
You think systemically: when a challenge arises, you solve it and ask, “Is this a pattern? How do we build something better?” You improve and scale, not just maintain.
You lead through influence - creating clarity and credibility that makes people want to follow your lead, even when it’s not required.
You thrive in a high-interruption environment. You know how to protect focus, triage urgency, and still deliver on long-horizon projects.
You are comfortable operating independently - managing your own priorities, solving problems without waiting to be asked, and knowing when to escalate.
You are meticulous and data-driven - whether it’s a budget line, an event detail, or a program metric, the details matter and you use them to improve.
You thrive in managing up - proactive communication with site leadership and management to ensure transparency and manage expectations instill confidence and trust.

Requirements and Preferred Experience

Experience: 5+ years of experience in workplace management, office operations, or high-level administrative leadership.
Program Scaling: Proven ability to build, improve, and scale programs and processes in a growing or changing environment.
Strategic Site Partnership: Proven ability to act as strategic partner to site leadership, understanding team needs and translating them into a high-impact office experience.
Autonomous Leadership: Demonstrated experience working autonomously in a role with broad scope and limited day-to-day oversight.
Influence & Accountability: Track record of driving accountability and shaping employee behavior through process design and credibility, rather than just authority.
High-Level Communication: Strong written and verbal communication skills—including the ability to draft policies, announcements, and decks with minimal direction.
Operational Precision: Highly detail-oriented with strong organizational and multitasking abilities; you solve problems and then create the "playbook" to prevent them from recurring.
Resource Stewardship: Knowledge of budgeting, procurement, and purchasing, with a focus on being a responsible steward of company resources.
Technical Savvy: Strong background with Google Suite and asynchronous collaboration tools.
Agile Mindset: You adjust and pivot easily as business needs evolve.
Office Logistics & Moves: Experience supporting office build-outs or managing an office move is a plus.
Presence: Full-time role, 5 days in-office required to lead the Boston site energy and operations.

Compensation:

Boston, MA: $76,300 - $86,300

On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.

The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.

Why OpenGov?

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it’s the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.

A Team of Passionate, Driven People

This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

Benefits That Work for You

Enjoy an award-winning workplace with the benefits to match, including:

Comprehensive healthcare options for individuals and families
Flexible vacation policy and paid company holidays
401(k) with company match
Paid parental leave, wellness stipends, and HSA contributions
Professional development and growth opportunities
A collaborative office environment with weekly catered lunches.

Office Manager