Overview

The Regional Manager – Consumer Direct Sales plays a critical role in bringing the TDS consumer value proposition directly to customers across the Spokane, WA region and surrounding Inland Northwest communities. This position is integral to the consumer sales strategy and is accountable for driving revenue growth by acquiring new customers and expanding existing relationships through TDS’s full suite of products—particularly in Out‑of‑Territory (OOT) and growth markets.

In this role, you will lead and manage all in‑person, door‑to‑door sales teams supporting the Spokane regional footprint, ensuring customers experience a trusted, local, and customer‑first approach. You’ll provide strategic and day‑to‑day leadership for Consumer Direct Sales teams, partner and referral programs, and third‑party contractors, while driving market share across diverse urban, suburban, and rural communities. Success requires the ability to effectively lead remote, field‑based teams and stay closely connected to local market conditions and customer needs.

You will own the performance of your region end to end—managing revenue and expense budgets, shaping compelling offers, and ensuring strong execution in the field. A core part of your impact will come from hiring, developing, and coaching high‑performing sales leaders and frontline teams who represent the TDS brand in neighborhoods throughout the Spokane area and surrounding markets.

This is an opportunity for a hands‑on, customer‑focused sales leader who thrives in field leadership, values relationship‑driven selling, and is energized by building trust with customers while expanding TDS’s presence across the Spokane region and Inland Northwest.

Proud of Who We Are

At TDS Telecom, we’re a family‑run, community‑oriented company with more than 55 years of experience. Our culture puts people first—doing what’s right, supporting each other, and creating a best‑in‑class customer experience.

We’re growing our fiber footprint and empowering 3,500 associates to innovate, collaborate, and make an impact. As part of TDS Inc. [NYSE: TDS], we bring the stability of a long‑standing organization with the heart of a family‑run company.

Here, you can bring your authentic self, help people stay connected, and create a better world—our mission in action.

Responsibilities

Manage existing direct sales teams driving activity and delivering sales results from door knocking, partner/referrals, property owner MDU partnerships, local event participation and potential partnership with external door to door vendor to ensure region meets/exceeds sales targets.
Recruit, Develop and Retain a team of sales supervisors and Direct Sales Reps that deliver a best-in-class customer experience by using a consultative sales approach during each interaction and selling TDS’ entire suite of products based upon the customer assessment. Data, Voice, TDS TV+, TDS Mobile Service, Internet Security, Etc. Utilizes data to identify opportunities and strengths validated by hands on observation and activity in the field with the team.
Collaborate with the Marketing teams to develop strategies and promotional programs in support of overall sales channel goals.

Qualifications

Required Qualifications

Bachelor’s degree OR 4+ years professional work experience.
5+ years of experience in sales or marketing.
4+ years of leadership experience.
Must be able to travel a minimum of 20% annually.

Other Qualifications

Due to managing multiple geographically dispersed market, must be willing to travel up to 50% of the time.
Entrepreneurial mind-set: take ownership in the development of business opportunity, take responsibility for the success of the team, identify, and pursue new revenue opportunities, and persist when faced with difficult challenges presented by internal and external sources.
Ability to accomplish goals by securing the support and cooperation of individuals outside your span of control; ability to sell others.
Winning “can-do” attitude and strong work ethic as evidenced by a track record of success in business, education, or extracurricular activities.
Demonstrated history of success in telecommunications sales.
Ability to set goals clearly and effectively and then attain them as evidenced by a track record of setting goals, creating a work plan, establishing a reward, working diligently, measuring performance, adjusting as necessary and then accomplishing the goal.
Excellent verbal and written communications skills including the ability to convincingly persuade others as evidenced in personal interviews and via telephone.
Demonstrated history of success in management or experience as in a mentoring role either formal or informal.

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

Medical Coverage
Dental Coverage
Vision Coverage
Life Insurance
401(k) Plan
Generous Vacation & Paid Sick Leave
Seven Paid National Holidays & One Floating Holiday
Paid Parental Leave (6 weeks after 12 months of employment)
Adoption & Surrogacy Assistance
Employee Assistance & Wellness Programs

Associates working 30 or more hours per week additionally have access to:

Short-Term & Long-Term Disability
TDS Service Discounts
Education Assistance
Paid Volunteer Time

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more!

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Pay Transparency

The listed salary includes both base pay and potential earnings from meeting sales quotas. The final offer will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. With our uncapped commission incentives, you’ll have unlimited earning potential!

Pay Range (Hr./Yr.)

$108,500.00/Yr. - $176,300.00/Yr.

Regional Manager - Consumer Direct Sales