Simbe Robotics is a leading retail robotics company providing in-store intelligence solutions that help retailers optimize operations, improve shelf execution, and deliver valuable data insights. Our autonomous robots and multi-modal data collection systems are transforming how retailers manage inventory and make data-driven decisions.

Summary:

Simbe's robots operate in live retail environments around the clock - and the Senior Fleet Operations Engineer is the technical force keeping them that way. This role sits at the intersection of hands-on electromechanical work and remote systems monitoring, requiring sharp diagnostic instincts, strong customer communication, and the technical range to move between field repairs and command-line troubleshooting.

This is a high-ownership role on a small, fast-moving team. The work is varied, the stakes are real, and no two days look the same.

Simbe Robotics is a leading retail robotics company providing in-store intelligence solutions that help retailers optimize operations, improve shelf execution, and deliver valuable data insights. Our autonomous robots and multi-modal data collection systems are transforming how retailers manage inventory and make data-driven decisions.

Summary:

Simbe's robots operate in live retail environments around the clock - and the Senior Fleet Operations Engineer is the technical force keeping them that way. This role sits at the intersection of hands-on electromechanical work and remote systems monitoring, requiring sharp diagnostic instincts, strong customer communication, and the technical range to move between field repairs and command-line troubleshooting.

This is a high-ownership role on a small, fast-moving team. The work is varied, the stakes are real, and no two days look the same.

Responsibilities

Travel to customer stores to perform hardware maintenance, repairs, upgrades, and retrofits on deployed robots
Remotely monitor robot fleets, respond to escalated alerts, and troubleshoot issues via remote login
Support third-party field technicians by phone and remote access during on-site work
Coordinate directly with customer store teams to resolve operational issues
Identify recurring failure patterns and contribute to long-term fixes and process improvements

Schedule and Travel

Local travel within a 90-minute radius — up to 50% of working time
Domestic travel for occasional deployments or team needs — up to 15%
Remote on-call support required on approximately one-third of weekends

Qualifications Required

5+ years of hands-on experience assembling or repairing complex electromechanical systems
Proven troubleshooting skills across video, networking, and computer systems
Proficiency with Linux CLI and shell scripting
Comfort with web-based live control and monitoring tools
Clear, professional communication — written and verbal — for both customer and internal audiences
Based in or near the greater Portland OR, Seattle WA, or Las Vegas NV areas
Prior experience in field service, robotics, or deployment-heavy technical roles

What We're Looking For

The strongest candidates will be self-directed problem-solvers who take ownership in the field without waiting to be told what to do. They communicate proactively with customers, escalate when appropriate, and bring a service mindset to every interaction — whether that's a store manager waiting on a repair or an engineer asking for remote support.

At Simbe, you will be at the forefront of retail innovation, working with cutting-edge AI and robotics technologies to transform retail operations. Our culture is dynamic, inclusive, and driven by a passion for improving the way retailers operate and serve their customers. Join us to be a part of a team that is not only reshaping the future of retail but also offering immense value to our clients worldwide.

Simbe Values: R. E. T. A. I. L.

Result Driven - We are customer-centric and results-driven. We strive to create immense value for our team, partners, customers, and investors.

Empathetic - We are sensitive and mindful. We support each other in challenging times, both professionally and personally.

Transparent - We highly value open communication internally, and with our partners and customers. We are receptive to feedback.

Agile - We are agile and always eager to learn. We quickly adapt to changes and customer needs.

Innovative - We are bold and innovative, with an intense focus on product design and user experience.

Leaders - We strive for excellence. We are accountable, the best at what we do, and leaders in our field.

Senior Fleet Operations Engineer - West Coast