About Pearl

Pearl is shaping the future of dentistry with a suite of AI solutions developed to establish higher standards of quality and care for patients worldwide. Since 2019, our team has engineered FDA-cleared computer vision capabilities for interpretation of 2D and 3D dental imagery — industry-leading capabilities which clinicians, practice owners, labs and insurers use to elevate the efficiency, accuracy and consistency of dental care around the world.

The Role

We are hiring a Partner Success Manager — a detail-driven operator who will own the systems, processes, and day-to-day execution that keep Pearl’s partner channels running at a high standard. You will sit at the intersection of partner onboarding, customer success, enablement, and financial operations, ensuring that every integration partner delivers an experience consistent with Pearl’s clinical and product quality bar.

This role exists because Pearl’s partner ecosystem is scaling. As we activate more integration channels, we need a dedicated operator who deeply understands the end-to-end customer journey through integrated products — from UI/UX to billing — and who can build the operational infrastructure to make that journey repeatable, measurable, and durable.

You will report to the Director of Partner Growth and work closely with CS, RevOps, Product, and Engineering.

What You’ll Do

Partner Onboarding & Journey Management

Optimize and oversee partner onboarding end-to-end, from kickoff through go-live
Build and maintain SOPs for all onboarding journeys — internal and partner-facing
Maintain partner journey routing logic in collaboration with RevOps
Ensure every partner is set up to deliver customer success in accordance with Pearl’s standards

Customer Experience & Integration Operations

Develop deep working knowledge of the UI/UX of each integrated product and the end-to-end customer journey through partner channels
Map and monitor the motions and communications between Pearl and each partner — identify gaps, reduce friction
Surface integration experience issues to Product with context and recommended action
Own the operational layer of integration health: access provisioning, pilot logistics, version alignment documentation

CS & Support Triage

Serve as the bridge between partner contacts and Pearl’s CS/Support teams
Own the oversight of incoming partner support threads: org permissions, registration, onboarding issues
Draft and maintain templated responses for common support scenarios
Surface recurring issues to CS leadership with context and a recommended path forward
Triage technical escalations: resolve at the CS layer or escalate with full context

Enablement & Durable Revenue

Build and deliver consistent enablement resources so partner teams can onboard, train and provide ongoing support for Pearl effectively
Monitor partner engagement and adoption metrics to identify churn risk early
Maintain partner tracking dashboards (Notion/HubSpot) and produce weekly partner health summaries
Flag at-risk situations before they become relationship issues

Financial Operations

Support partner billing, revenue tracking, and reconciliation workflows
Coordinate with Finance and RevOps on partner-sourced revenue reporting
Maintain accuracy of financial data tied to partner channels

What You'll Need to Succeed

Required

3–5 years in customer success, channel operations, or customer operations roles
Background in dental technology, health-tech, or healthcare SaaS
Experience building and owning SOPs, onboarding playbooks, and operational workflows from scratch
Strong cross-functional operator — you’ve worked across CS, Product, and RevOps and know how to move things without owning every function
Comfortable in Notion, HubSpot, and Google Workspace
Clear, concise communicator — written and verbal

Nice to Have

Experience working with PMS or clinical software integrations in dental
Familiarity with integration lifecycle management (pilots, UAT, version tracking)
Prior work in a high-growth startup where you built ops infrastructure that didn’t exist before

What We Offer

Competitive benefit and compensation offerings
Ongoing training and development opportunities
Unaccrued, flexible PTO
Remote work