About the Role

The Health Services Associate Manager role is responsible for assisting to drive commercial success through one or more of Hinge Health’s health plan and pharmacy benefit manager (PBM) relationships. This individual helps the team develop and executes strategies that build and close out pipeline opportunities through assigned channel partners. In addition, the Associate Manager works cross functionally within Hinge Health to ensure operational excellence of the assigned partners. A week in the life of a Health Services Manager includes meeting with external and internal partners, managing the day-to-day relationships with our carriers partnerships teams and facilitating conversations between partner account executives and Hinge Health regional sales teams. Working hard internally to prepare and attend key meetings that drive other strategic initiatives forward.

The ideal candidate has worked with or for health plans and/or PMBs during their career and understands our partners’ business models and market dynamics. They are very organized, have excellent written and verbal communication skills, can build rapport and trusting relationships, and value service excellence.

The candidate should be curious about digital health and demonstrate a passion for the work that Hinge Health is doing.

What You'll Accomplish

Drive partner initiatives forward: Facilitate meetings and navigate internal and external teams to attain inputs needed to drive the partnership forward on a consistent basis
Support and educate internal teams: Serve as partnership SME for all internal teams. Fluent with partner's org structure, Hinge Health's partnership priorities/strategy, and key friction points. Disseminating important updates and communications to the team
Manage and resolve partner inquiries: Provide timely and accurate responses to partner inquiries. Go above and beyond to build strong relationships with key partnership contacts as well as Hinge Health internal stakeholders

Basic Qualifications

Relationship-building: Able to build relationships as a trusted & respected thought-partner
Project management: Able to manage multiple projects at once from the discovery phase to execution within prescribed timelines, ensuring all success criteria are met Skills
Detail orientation + big picture thinking: Able to balance the need for attention to detail, yet think strategically to achieve goals of team & partnership(s)
Analytical (Data-driven): Able to analyze data or synthesize information to provide meaningful insights and recommendations to partners in a structured, easy-to-understand way
Prioritization: Able to execute tasks and projects in an environment with competing demands
Self-starter: Can work independently with little oversight. Minimizes careless errors with deliverables.
Owner mindset: Ability to think like an owner (Someone who understands the dynamics of working with external partners; protective of proprietary info, yet able to pitch value)
Professional: Able to communicate with poise across all levels of an organization

Preferred Qualifications

Health Plan interest or experience: Demonstrates knowledge/experience in or expresses interest in learning and growing in the health plan segment

About Hinge Health

At Hinge Health, we’re using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care – from acute injury, to chronic pain, to post-surgical rehabilitation – through personalized, evidence-based care.

As the preferred partner to 50+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at http://www.hingehealth.com

What You'll Love About Us

Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
Modern life stipends: Manage your own learning and development

Culture & Engagement

Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.

By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy.

Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@hingehealth.com" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com.

Associate Health Services Manager