About Us

We design, install, and maintain advanced electrical systems. Our expertise spans traditional electrical contracting, security solutions, audio-visual integration, wireless networking, and building management systems.

Job Summary

Tier 2 Help Desk Technician

Are you looking for a rewarding career as a Tier 2 Help Desk Technician?Do you thrive in a team-focused environment where serving others is at the heart of what you do? If so, you may have just found your ideal opportunity.

For nearly 90 years, Miller Electric Company has been a proud signatory contractor with the IBEW, employing the most experienced and highly trained workforce in the industry. Our success is rooted in our core values—trust, collaboration, safety, quality, community, and stewardship—and in how we bring these values to life every day.

The Tier 2 Help Desk Technician serves as the escalation point for advanced technical issues and operational IT processes. This role is responsible for resolving complex end-user issues, mentoring Tier 1 technicians, and owning key IT workflows such as account management, procurement, and asset tracking.

This position plays a critical role in maintaining service quality, improving support processes, and ensuring consistent documentation across the IT organization.

Benefits

Medical and Dental (100% of the premium covered by Miller Electric)
401k retirement with company matching
Vision plans
Disability Insurance
Basic and Supplemental Life Insurance
Flexible Spending Accounts
Travel Accident Insurance
Paid Vacation & Holidays
Tuition Reimbursement Program
College Coach Services

Essential Duties & Responsibilities

Onsite & Remote IT Support

Respond to and resolve support tickets across Tier 1 and Tier 2 queues
Provide in-person and remote support for end users, including hardware, software, and connectivity issues
Troubleshoot Windows systems, Microsoft 365, mobile devices, and peripherals
Ensure timely resolution of incidents while meeting service expectations

Regional Field Support & Travel

Travel to job sites, branch offices, and project locations throughout the Miami region
Serve as the primary IT presence for onsite users in remote or field environments
Support new site setups, relocations, and deployments
Coordinate with centralized IT teams (Help Desk, NetOps, SecOps) to resolve issues

Network Support & Site Assessments

Perform network and cellular scans at job sites to assess connectivity and coverage
Assist with network equipment deployments, including switches, access points, and firewalls
Support basic network configuration tasks and coordinate with NetOps for advanced configurations
Participate in site surveys, infrastructure planning, and troubleshooting connectivity issues

Security Support & Remediation

Assist in identifying and remediating security vulnerabilities and compliance gaps
Support security initiatives such as endpoint compliance, MFA setup, and device validation
Coordinate with Security Operations (SecOps) for incident response and remediation activities
Follow proper procedures for network scanning and security approvals when conducting site assessments Follow proper procedures for network scanning and security approvals when conducting site assessments

Device Deployment & Lifecycle Support

Image, configure, deploy, and troubleshoot laptops and mobile devices
Support onboarding and offboarding processes, including device setup and recovery
Maintain local inventory awareness and coordinate with central asset management
Ensure devices are compliant with company standards and policies

Support Across Tiers

Assist Tier 1 with high-volume or complex tickets as needed
Support Tier 2 responsibilities including advanced troubleshooting and onsite escalations
Act as a bridge between field operations and centralized IT teams
Provide feedback on recurring issues and process improvements

Documentation & Reporting

Document all ticket activity, troubleshooting steps, and resolutions in the ticketing system
Record site visits, network findings, and project updates
Contribute to knowledge bases and documentation for field procedures
Maintain accurate daily/weekly updates including tickets handled, site visits, and outcomes

#miller JG-#LI

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Please review our Affirmative Action Policy.

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

Tier 2 Help Desk Technician - Miller Electric Company