Job Description:

Business Overview

Rakuten Group provides more than 70 services in a wide range of fields, including e-commerce, travel, digital content, and other Internet services in Japan and overseas, as well as financial services such as credit cards, banking, securities, electronic money, and smartphone app payments, mobile services such as mobile carrier services, and professional sports. By organically linking these services through a membership system centered on Rakuten members, Rakuten has created a unique “Rakuten ecosystem” that is unlike any other.

*Our Businesses Key Figures
https://corp.rakuten.co.jp/careers/services/

Department Overview

In the rapidly growing Rakuten Group, where globalization and business diversification are advancing, strengthening our "defense" function is becoming increasingly crucial.
The mission of the Risk Management Department's Crime Control Section is to serve as the company-wide secretariat for fraud prevention, consolidating measures against fraud and crime to safeguard the security and safety of the Rakuten Ecosystem, and to minimize risks posed by criminal activities.
The Crime Control Section faces numerous highly complex challenges, including group-wide fraud prevention, cooperation with investigative authorities, and internal/external negotiations. Therefore, it is imperative to approach problem-solving swiftly and accurately.
The Crime Control Section is a department where individuals can contribute to the Group's overall "defense" by strengthening collaboration with other organizations engaged in fraud prevention, overseeing group-wide fraud/crime countermeasures and victim consultations, and conducting internal and external awareness-raising activities.

Position:

Why We Hire

Hiring for Organizational Strengthening

- Organizational Appeal
This environment allows you to mutually exchange ideas with diverse internal and external stakeholders, gaining a wide range of knowledge and experience, thereby enhancing your expertise in fraud countermeasures.

- Autonomy and Organizational Culture Appeal
As a small team of three, we foster an environment where communication is easy and open. We encourage free exchange of opinions on tasks while collaboratively tackling challenges, ensuring psychological safety in our work execution.

- Career Development (Skills and Career Path)
This department gathers information on fraud across over 70 services, not just one. This unique position allows you to deepen your understanding of the interests of diverse stakeholders and significantly enhance your problem-solving abilities.

- Differentiation from Competitors (Leveraging Rakuten Group's Resources)
Given the wide variety of industries handled by the entire group, you will be involved in diverse fraud countermeasure operations, utilizing related experience, knowledge, and resources across the spectrum.

Position Details

Position Overview

Rakuten Group's Crime Control Section serves as the anti-fraud headquarters for all group services, tasked with safeguarding the security and safety of the Rakuten economy and minimizing risks. Through strengthening anti-fraud measures, collaborating with investigative agencies, and conducting awareness campaigns both internally and externally, it oversees global anti-fraud and crime prevention efforts, striving to contribute to the entire group.

Tasks
- Communication and coordination with law enforcement agencies
- Communication and coordination with competitors
- Negotiation and coordination with management and diverse stakeholders
- Preparation and presentation of materials for management and fraud countermeasure departments on a regular basis
- Secretariat duties for dealing with anti-social forces
- Fraud countermeasures, information sharing, and collaboration for all globally deployed services
- Participation in international conferences and presentation of Rakuten's initiatives
- Receiving victim consultations for all services and coordinating with investigative agencies
- Improving operational efficiency and automation utilizing AI

Specific PJ Examples
Various projects of all sizes are currently underway.
Smaller projects include the automation of routine tasks using AI, while larger initiatives involve collaborations with competitors and law enforcement agencies.

Work Environment

Organizational Structure

- Team Size: L2.5 also serving as L3: 1, L4: 1, Staff: 1
- Age Range: Wide age range from 20s to 50s
- New Graduate to Mid-Career Hire Ratio: 1:2

Average overtime hours
Average Overtime Hours: Approximately 10-20 hours per month

Background of members
- Former cybercrime investigator at the Tokyo Metropolitan Police Department.
- Joined Rakuten Group after primarily working on ad QA at a foreign IT company. Subsequently engaged in fraud prevention and monitoring for C2C businesses. Transferred to the current department to consolidate company-wide fraud countermeasures, and now also handles group management.

Careerpath Example
After gaining about five years of experience in a business division, she transferred to the Crime Control Section. This move allowed her to engage in company-wide fraud countermeasures, where she leverage her experience and skills from a MECE perspective.

Mandatory Qualifications:
- Practical experience in fraud countermeasures, including fraud　detection, investigation, and response

- Business-level English proficiency (candidates who can speak and listen)

- Someone who can proactively communicate (This role involves communicating with external stakeholders and senior management. You will need to identify their needs as appropriate and communicate effectively.)

Desired Qualifications:

- Experience in organizational management
- Experience with cross-organizational projects

Other Information:

Additional information on Location

Rakuten Crimson House
1-14-1 Tamagawa, Setagaya-ku, Tokyo

Additional information on English Qualification

TOEIC score of 800 or higher (or certification demonstrating equivalent English proficiency, or a university degree or higher from an English-speaking country).

Related Pages
- Employee Benefits: https://global.rakuten.com/corp/careers/benefit/

- Employee Conditions: https://corp.rakuten.co.jp/careers/information/

- Culture: https://corp.rakuten.co.jp/careers/culture/

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Fraud/Crime Analysis Staff - Crime Control Section, Risk Management Department, Group Compliance Supervisory Department