The Sales Ops Support Specialist is responsible for providing efficient and consistent support throughout the sales process for the Japan market, ensuring operational alignment across customer‑facing teams in Japan and the US. This role acts as a liaison between Japan and US Sales Operations and Project Management teams, supporting project coordination, CRM user support, order processing, and bilingual communication in Japanese and English.

The Specialist will support the end‑to‑end Japan order process, assist with Salesforce and Marketo user support tasks, and provide translation support for sales and marketing materials. This position requires fluency in Japanese and English and the ability to work effectively in a multicultural, cross‑functional environment.

Responsibilities:

Recommend and help implement process improvements related to Japan sales workflows, systems, and documentation.
Act as an operational liaison between Japan Sales Operations, Japan Sales, and US Sales Operations teams to ensure alignment on processes and priorities.
Build and maintain strong relationships with colleagues in Japan and the US to support smooth collaboration in a multicultural environment.
Collaborate with Accounting and other departments on billing, invoicing, and order related accounting tasks for Japan customers.
Coordinate communication for cross-border projects and initiatives impacting the Japan market, escalating issues and sharing updates with relevant stakeholders.
Document project activities, milestones, and change requests related to Japan sales initiatives in project management or CRM systems.
Build and deploy emails and campaigns in the marketing automation system.
Assist with gathering stakeholder feedback and supporting project plans to ensure timely implementation of key initiatives in the Japan market.
Other activities to support our global sales capabilities.

Education/Experience:  

Bachelor’s Degree in Business, Marketing, or a related field preferred.
2–3 years of related work experience in Sales Support, Business Operations, Project Coordination, or a similar role.
Experience working in a global or multicultural organization preferred.

Skills Required:  

Fluent in Japanese and English, with excellent written and verbal communication skills in both languages. (Japanese/English bilingual fluency is a permitted bona fide occupational requirement for this cross-border liaison role. No nationality-based, ethnicity-based, gender-based, or age-based restrictions apply to this posting.)
Strong organizational skills with high attention to detail and the ability to manage multiple tasks and deadlines.
Experience with Salesforce, Marketo, or similar CRM platforms for data entry, reporting, and basic administration
Proficiency with Microsoft Word and Excel. Working knowledge of PowerPoint is preferred.
Working knowledge of collaboration tools such as Slack and email platforms (e.g., Outlook).
Ability to interact effectively with people from different cultures and build sustainable relationships of trust through open, interactive communication
Ability to work independently and as part of a team, with a proactive, problem-solving mindset
Excellent research, writing, and organization skills
Motivated, well organized, detail-oriented, and flexible in adapting to changing priorities.

Preferred Skills:  

Experience supporting sales order processes and customer lifecycle workflows, ideally for Japan or other APAC markets
Experience with translation/localization workflows and tools such as Crowdin
Experience participating in or supporting project management activities, including documentation and status tracking
Experience using Marketo Engage to build campaigns, emails, and reporting
Experience using Wrike or other project management tools to track tasks, milestones, and cross-functional work

Equal Opportunity Statement

Vectorworks is an equal opportunity employer. All applicants are considered regardless of sex, nationality, creed, social status, age, or disability in accordance with Japan's Equal Employment Opportunity Act and Labor Standards Act Article 3.

Compensation Details:

Annual Salary Range: ¥6,500,000 – ¥7,500,000 (gross, based on experience and qualifications)
Wage Calculation: Method Monthly fixed salary
Payment Method: Bank transfer to the employee's designated financial institution account, paid in full and directly to the worker
Bonuses: Annual performance bonus average is 4.2% of base salary, calculated based on company revenues

Employment Details:

Company Name: Vectorworks Japan Co., Ltd.
Company Address: 7F Acropolis Tokyo, 6-29 Shin-Ogawacho, Shinjuku-ku, Tokyo 162-0814, Japan
Telephone Number: 03-6719-7459
Employment Type: Indefinite-term (permanent) employment contract
Work Location: 7F Acropolis Tokyo, 6-29 Shin-Ogawacho, Shinjuku-ku, Tokyo 162-0814, Japan
Scope of Future Work: Location Changes Work location may change to any company office within Japan or internationally based on business needs
Scope of Future: Job Duty Changes Job duties may be expanded or changed to any role within the Sales Operations or related functions based on business needs
Probationary Period: 3-month probationary period from date of hire; working conditions during probation are the same as indicated in this posting unless otherwise stated
Prescribed Working Hours: 8 hours per day / 40 hours per week
Start / End Times: 9:00 AM – 6:00 PM
Break Time: 60 minutes
Shift Changes: No shift rotation
Overtime: Overtime may be required based on business needs. Compensated at statutory premium rates: 25% for standard overtime; 50% for hours exceeding 60/month; 25% additional for night work (10 PM–5 AM); 35% for statutory days off
Overtime Annual Cap: Maximum 360 hours/year standard; up to 720 hours/year under special circumstances
Scheduled Days Off: Saturdays, Sundays, and Japanese national public holidays
Leave: Annual paid leave, maternity/paternity leave, childcare/family care leave, sick leave, and special leave as applicable by law and company policy (see Leave section below)

Leave and Benefits

Annual Paid Leave: 10 days granted after 6 months of continuous employment; increases with tenure to a maximum of 20 days at 6.5+ years (Article 39, Labor Standards Act)[^5]
Mandatory 5-Day Usage: Employer is legally obligated to ensure at least 5 paid leave days are taken per year[^4]
Maternity Leave: 6 weeks pre-birth / 8 weeks post-birth statutory leave; dismissal during or within 30 days after this period is prohibited
Childcare / Family Care Leave: Available per the Childcare and Family Care Leave Act; dismissal for exercising this right is prohibited
Work-Injury: Leave Medical treatment leave covered under Industrial Accident Compensation Insurance; dismissal during leave is prohibited

Social and Labor Insurance

Health Insurance (健康保険): Enrolled from date of hire
Employees' Pension Insurance (厚生年金保険): Enrolled from date of hire
Employment Insurance (雇用保険): Enrolled from date of hire
Industrial Accident Compensation Insurance (労災保険): Enrolled from date of hire; applies to all workers regardless of nationality
Nursing Care Insurance (介護保険): Applies from age 40; enrolled automatically

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Sales Operations Support Specialist (Bilingual English Japanese)