Sequencing.com is a profitable, Series A company at the intersection of biotech, genomics, and personalized health. As the world’s largest direct-to-consumer genomics platform, our mission is to power the future of personalized health by making whole genome sequencing and interpretation accessible, actionable, and meaningful for everyone. We partner with healthcare professionals, research organizations, and consumer wellness platforms to deliver deep genomic insights through our advanced data and bioinformatics platform. We are venture-backed, rapidly scaling, and assembling a team that is excited to build products that change the world.

The Position

As Head of Product & Customer Experience, you will lead a transformation. You will own product strategy, experience design, and roadmap execution across the full customer journey from the moment someone discovers their genome to the ongoing experience of living with that knowledge.

As a core member of the leadership team reporting directly to the CEO, you will build and lead a world-class product organization while helping define the future of personalized health.

The Impact

Product Leadership and Execution

Own product vision and roadmap, creating new categories at the intersection of genomics, AI, and consumer health tied to customer impact and revenue growth
Build, train, and retain a high-performing product and design team, setting the bar for product management excellence and ownership
Lead hands-on, driving the decisions and cross-functional work that moves strategy into products customers use, trust, and return to
Establish the processes across Product, Engineering, Bioinformatics, and Design that ship high-quality products without sacrificing speed or scientific integrity
Define success metrics and use analytics and experimentation to drive measurable gains in engagement, retention, and subscription value
Communicate product strategy and trade-offs with clarity and conviction to executives, investors, and partners
Establish Sequencing as the global leader in AI-powered genomic experiences through product decisions that set the standard for the category

Customer Experience

Own the customer journey from onboarding through lifelong engagement, delivering measurable value at every stage
Translate deep customer understanding into products that simplify complex genomic science into everyday health decisions
Deploy AI to deliver personalized genomic insights that help customers understand risk and act on their health with confidence
Turn genomic data into experiences so intuitive customers can act on their health without understanding the science behind it
Drive subscription engagement and retention by continuously surfacing new value from a customer's genome over time
Partner with Growth and Analytics to improve activation, renewal, and retention through data-driven lifecycle strategies
Set and uphold design and brand standards that build trust and reinforce category leadership across every customer touchpoint

Dominant and Recessive Traits

10+ years leading product in high-growth consumer environments with proven impact on engagement, retention, and revenue
Track record owning product strategy and roadmap from vision to execution
Deep expertise in consumer subscription products, lifecycle engagement, and customer lifetime value
Proven ability to build AI-enabled or data-driven products that make complex systems simple and trustworthy
Proven success hiring, training, and scaling high-performing product and design teams
Hands-on leader equally effective setting vision, developing talent, and executing
Fluent in analytics and experimentation with a bias toward action
Cross-functional partner who drives alignment across engineering, science, design, and business

Benefits Overview

We offer a comprehensive benefits package, including:

Health, Vision, and Dental, Life Insurance
401(k) with Company Matching
Fully Remote Work
Paid Time Off
Volunteer Time Off (paid time off for volunteering at non-profit or equivalent)
Parental Bonding Time
Short-Term Disability Insurance
Remote Work Reimbursements (equipment, cellular, wifi, office supplies, etc.)
Weekly paydays (every Friday)
Genome sequencing for you and your immediate family (private and confidential)

Sequencing Inc. is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Sequencing Inc. may use artificial intelligence (AI) or automated tools as part of the recruiting and hiring process, including for application screening and candidate evaluation. These tools may analyze information provided in your application materials or during the hiring process. Where required by applicable law, candidates may request a reasonable accommodation or an alternative selection process by contacting joinus@sequencing.com.

Head of Product and Consumer Experience