ABOUT US:

Astro Mechanica is a vertically integrated aerospace company building a faster, more connected future. Our mission is to democratize high-speed flight by making supersonic travel flexible, accessible, and sustainable. We believe that rapid, on-demand, point-to-point global mobility will become the new standard for moving people and goods across the planet. To achieve this, we are integrating our advanced airframe and engine technologies—which include Duality™, our proprietary dual-use propulsion system—with a new flight operations model to make supersonic transport as efficient and economical as commercial air travel is today. In the near term, we are developing adaptable, high-speed systems to close aircraft performance gaps for the United States government.

WHO WE ARE:

We’re a team of passionate engineers dedicated to advancing aerospace. We’re generalists with specialist depth, united by a flat structure and a shared obsession with building things that work well. We move fast, stay pragmatic, and let engineering excellence speak louder than hierarchy.

WHO YOU ARE:

We are seeking an experienced IT Systems & Network Administrator to manage, maintain, and scale our internal infrastructure. This role requires a strong background in networking, cloud systems, and SaaS administration, along with hands-on experience supporting end users in a fast-paced startup environment.

This individual will also play a key role in building the foundation for a scalable IT support function, including documentation, processes, and tooling that will evolve into a formal service desk.

The ideal candidate for this role will be a self-starter with a strong sense of ownership that is comfortable operating as both a strategic builder and a hands-on support resource. Strong communication and documentation skills are a must, showing attention to detail and a focus on security, reliability, and user experience.

WHAT YOU’LL DO:

Key Responsibilities

Administer and maintain a Ubiquiti-based network environment, including monitoring performance, security, and reliability

Configure, manage, and troubleshoot Cisco network equipment

Manage and support secure environments within Microsoft GCC High, ensuring compliance and best practices

Oversee identity, access, and infrastructure within Microsoft Azure

Provide administration and support for collaboration and productivity platforms including Zoom, Slack, Notion, and Microsoft Teams

End-User Support & IT Operations

Serve as a primary point of contact for end-user technical support across hardware, software, network, and SaaS platforms

Diagnose and resolve complex technical issues in a timely and professional manner

Provide white-glove support for leadership and key stakeholders as needed

Manage onboarding and offboarding processes, including account provisioning, device setup, and access control

IT Asset Management & Procurement

Manage the procurement of IT equipment, including laptops, peripherals, networking hardware, and accessories

Maintain accurate inventory of all IT assets, including tracking lifecycle, assignments, and status

Establish and enforce asset management processes, including tagging, auditing, and reporting

Coordinate device provisioning, imaging, deployment, and recovery

Work with vendors to source equipment, manage orders, and optimize cost and availability

Service Desk Development & Documentation

Develop and maintain clear, scalable IT documentation including:

Standard operating procedures (SOPs)

Knowledge base articles

Troubleshooting guides

Design and implement foundational processes for a future service desk/help desk function

Evaluate and implement ticketing systems, workflows, and SLAs

Establish best practices for incident management, request fulfillment, and escalation paths

Identify opportunities to automate repetitive support tasks and improve operational efficiency

WHAT WE’RE LOOKING FOR:

Required Qualifications

5+ years of experience working in a startup environment

Proven experience administering Ubiquiti network infrastructure

Hands-on experience with Cisco networking equipment (routing, switching, firewall configuration)

Experience working within Microsoft GCC High environments

Strong working knowledge of Microsoft Azure (identity, compute, networking, and security)

Experience supporting and administering:
- Zoom
- Slack
- Notion
- Microsoft Teams

Strong troubleshooting skills across network, systems, SaaS platforms, and end-user environments

Experience providing direct end-user support in a professional setting

Experience managing IT equipment procurement and maintaining asset inventory systems

Experience creating technical documentation and operational processes

Preferred Qualifications

Experience building or scaling a help desk or IT support function from the ground up

Experience with ITSM or ticketing platforms, including Atlassian Jira (Jira Service Management preferred)

Familiarity with compliance frameworks (e.g., NIST, CMMC, FedRAMP)

Scripting or automation experience (PowerShell, Bash, or similar)

Experience with endpoint management and security tools

PERKS & BENEFITS:

Comprehensive medical, dental, and vision insurance, including Flexible Spending Accounts (FSA)
401(k) program and transparent stock option plan
Self-managed and flexible time-off policy, including PTO, paid holidays, and sick time
Flexible work environment

ADDITIONAL INFORMATION:

At Astro Mechanica, we highly value in-office work to foster collaboration and strengthen our company culture. We consider working in the office five days a week an essential part of the employee's role.

Astro Mechanica is an equal opportunity employer. We proudly recruit and hire a diverse workforce and are committed to creating an inclusive environment for all employees.