Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

As the Sr. Operations Manager, you will lead a team that is responsible for meeting and maintaining productivity and quality standards within the Hims&Hers compounding labs. You will lead a brand-new, state-of-the-art facility that requires an experienced operational leader to build and grow the team. You will be key in leading daily operations, driving continuous improvement, and increasing building capacity within the labs to meet growing demands. This role is based in Mesa, AZ, and will report to the Director of Non-Sterile Compounding at the AZ site.

You Will:

● Build and drive a culture of safety within the compounding labs

● Manage and lead daily operations in the compounding labs, ensuring technician teams are operating to the production schedule.

● Identify and communicate reasons for production concerns/misses/issues, developing corrective actions to prevent further production delays

● Develop policies and procedures to help build process standardization across network

● Lead a team of compounding managers, operations managers, production scheduler, cleaning & sanitization team, and pharmacy techs in both hazardous and non-hazardous non-sterile compounding

● Develop and deliver key KPIs to meet capacity and demand

● Lead continuous improvement initiatives to increase productivity and reduce cost

● Lead labor planning for the department

● Consistently maintain all productivity and quality standards

● Partner with Maintenance and Engineering to drive innovation, productivity, and capacity.

● Other duties and projects as assigned.

You Have:

● 8-10 years of operational leadership in the pharmaceutical industry and/or relevant experience in a pharmaceutical manufacturing environment

● Cross-functional team leadership, partnering with Quality, Compliance, R&D, etc. Works well with a team and independently.

● Working knowledge of lean leadership tools and practices (Six Sigma, 5S, etc)

● Attention to detail in a fast-paced environment.

● Working knowledge of USP 797, 800, and/or cGMP

● Physical exertion is required. Including, but not limited to, walking, standing, stooping, bending, and lifting up to 50lbs.

● Bachelor’s Degree preferred or relevant experience

Our Benefits (there are more but here are some highlights):

Competitive salary & equity compensation for full-time roles
Unlimited PTO, company holidays, and quarterly mental health days
Comprehensive health benefits including medical, dental & vision, and parental leave
Employee Stock Purchase Program (ESPP)
401k benefits with employer matching contribution
Offsite team retreats

Conditions of Employment:

This position will require working with Hazardous Drugs (HD) and would require that Personal Protective Equipment (PPE) be worn for the length of working with these drugs. These items would include gloves, respiratory protection, gown and other items as required.
This position requires medical approval to wear respiratory protection in the form of negative or positive pressure respirators, including N95, full face respirator, SCBA, or Powered Air Purifying Respirator (PAPR).
Physical exertion required. Including, but not limited to, walking up to 50% of the time, standing up to 100% of the time, squatting and bending up to 20% of the time and lifting up to 80% of the time for up to a twelve hour shift. Must be able to lift up to 50lbs.
Due to the risk of reproductive capability in handling or compounding certain Hazardous Drugs (HD) associates must be willing to confirm that they understand the potential risks (teratogenicity, carcinogenicity and reproductive effects) of handling hazardous drugs.

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.

Sr. Manager, Non-Sterile Compounding Operations