CodeSignal is how the world discovers and develops the skills that will shape the future. Our skills platform empowers teams to go beyond skills gaps, with hiring and AI-powered learning solutions, and helps individuals cultivate the skills they need to level up. Wherever you are on your journey, CodeSignal’s hiring and learning solutions meet you there and get you where you need to go.

Having powered millions of skills evaluations, CodeSignal is trusted by leading companies like Netflix, Capital One, Meta, and Dropbox, and is used by learners across the globe. Some of our latest accomplishments include:

🏆 Winning two 2026 Newsweek AI Impact Awards for measurable customer outcomes in both hiring and learning

🌟 Ranking #2 in Education on Fast Company's prestigious World’s Most Innovative Companies of 2025 list

⬆️ Being recognized by TIME magazine as one of the World’s Top EdTech Companies

🧑‍💻 Launching our AI-tutor Cosmo alongside our practice-first learning product

🎬 Seeing Cosmo featured in Times Square three times in as many months

What makes a Signalite?

Signalites are the incredible people who make up CodeSignal’s global team. We believe every Signalite should be given the context to understand decisions, the freedom to act independently, and the responsibility to do what’s right. These principles build upon each other to drive motivation, speed, innovation, and a results-oriented, high-performing culture. We believe that culture is not just about principles, but also behaviors. This belief can be seen and felt in everything we do as Signalites.

The Role

The Team Lead, Customer Success role at CodeSignal is responsible for leading a team of Customer Success Managers (CSMs) serving the growth segment (SMB and mid-market). This strategic leadership role will drive customer retention, expansion, adoption, deeper relationship building and advocacy while ensuring operational excellence across the team. You'll develop customer success strategies that maximize value realization and ensure our customers achieve their technical hiring goals through our platform.

What You'll Be Doing

Team Leadership & Development

Hire, lead, coach, and develop a high-performing team of Customer Success Managers
Establish clear performance metrics (both leading and lagging indicators) and career development paths
Conduct regular 1:1s, team meetings, and performance reviews
Identify skill gaps and implement training programs to enhance team capabilities
Build a positive, collaborative team culture that drives high performance and retention

Customer Success Strategy

Design and optimize customer journeys from onboarding through renewal
Create and refine playbooks for customer onboarding, adoption, expansion, renewal, and advocacy
Establish standardized processes that balance customization with scalability
Collaborate with Solutions Engineering, Sales, Marketing, and Product teams to ensure alignment

Revenue Retention & Growth

Achieve team targets for adoption, GRR, NRR, relationship and activity indicators
Own renewals and work with Sales leaders to identify and execute expansion opportunities
Develop early warning systems to identify at-risk accounts
Implement rescue strategies for vulnerable accounts
Partner with Sales on expansion opportunities and renewal forecasting

Customer Experience & Advocacy

Define and monitor customer health metrics across segments
Establish feedback loops to gather and act on customer insights
Develop customer success programs that drive platform adoption and value realization
Build deeper relationships with strategic customers within the segment
Create and manage customer advocacy initiatives and build direct relationships with Customers
Identify and develop customer references and case studies

Operations & Reporting

Develop and track KPIs for team performance and customer success
Create regular reporting on customer health, renewal forecasts, and team performance
Optimize resource allocation across the team based on customer needs and potential
Collaborate with other departments to resolve cross-functional challenges
Manage team budget and resource planning

Cross-Functional Leadership

Partner with Solutions & Sales Engineering on implementation and renewals and expansion.
Partner with Product Management to represent customer needs in the roadmap
Collaborate with Marketing on customer marketing initiatives
Work with Sales on smooth customer handoffs and account expansion
Coordinate with Support on escalation management
Engage with Executive Leadership on strategic initiatives and reporting

Bonus Skills

Startup experience a plus
Understanding of skills intelligence, talent acquisition, or learning is a plus
Strong demonstrated experience building and managing high performing SaaS Customer Success teams
Experience working in a flexible and high-paced environment while supporting a high volume of accounts
Strategic perspective on Customer Success as a function with a focus on driving value to all stakeholders
Detail oriented in your organization and meticulous about prioritization and time-management

Why You'll Love it Here

We know that great work comes from great, and inclusive teams. At CodeSignal, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our customers and helps us all grow as Signalites and individuals. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. CodeSignal is proud to be an Equal Opportunity Employer.

🌐 Globally distributed, fully remote team

💰 Competitive salary, equity, and bonus comp packages

🩺 Medical, dental, and vision coverage

💸 401k matching (US) or pension fund contributions (Global)

🏝 Unlimited time off policy

📚 Learning & Development benefits

💪 Physical & Mental Health benefits

💻 Equipment & home office setup stipend

🥳 Team activities and get-togethers to connect with your fellow Signalites

💙 A challenging and fulfilling opportunity to join a fast-growing AI company

Compensation

In accordance with local regulations in jurisdictions where CodeSignal may hire, we are projecting an annual total on-target earnings (OTE) in the range of $150,000 to $200,000. This range encompasses all seniority levels eligible for this position. The OTE includes base salary and commissions.

Here at CodeSignal, our offer packages contain base salary plus additional compensation in the form of commission or performance bonuses, equity, and/or additional benefits such as those described above. Offers are awarded on an individual basis and are subject to factors such as, without limitation, a candidate’s level of experience, growth trajectory, and local labor market.

Team Lead, Customer Success (SMB/Growth - Mid-Market)