About the role:

The Red Hat Global Sales Incentives team is looking for a Business Systems Analyst to join us. In this role, you will assist in the improvement and automation of business processes and tooling. You’ll be required to possess a high degree of direction and to think and act in an autonomous and motivated fashion while also staying coordinated with and connected to all improvement efforts of the team. As a Lead Business Analyst, you will engage with Global and Regional Sales Incentives teams and across IT, Sales, Sales Operation and Finance teams to submit and prioritize Business Requirements. This will require ability to understand and map complex processes, data flow, sales incentives design and calculations in order to lead requirements, testing, delivery, deployment and enablement activities.

What will you do?

Ability to understand complex business requirements and translate them into requirement documents and support technical specifications
Analyze current business processes, suggest improvements, identify inefficiencies, and participate in the implementation of enhancements
Work with global and cross functional teams to ensure training material and process documents are completed and aligned with new and changing initiatives
Lead testing initiatives as well execute entire testing processes (including for example, documenting test steps, execute tests scripts, configure and manage test data, document defects and report on test status)
Understand business and technical processes in order to support application and technical and configuration teams
Understand and negotiate needs and expectations of multiple stakeholders and manage relationships and expectations by developing a communication process to keep others up to date

What will you bring?

Experience with requirement gathering, process mapping, testing and managing applications
Ability to troubleshoot technical and solve complex problems independently
Organized with the ability to work in a dynamic, rapidly changing environment and the ability to manage multiple tasks and projects at once
Experience working with global and cross-functional teams with multiple time zones
Experience with and passion for implementing change and continual improvement

Following experience is considered a plus

Bachelor's degree in Business, IT or related field
Previous experience with Incentives Compensation Management tools (Varicent) is preferred
Experience in other sales tools like Salesforce Cloud, Snowflake, Tableau, etc
10+ years of work experience in a similar position

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

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Senior Business Systems Analyst - Sales Incentives