At Zelis, we Get Stuff Done. So, let’s get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

This role handles moderately complex client inquiries and provides advanced client assistance. The Representative II, Client Services acts as a trusted resource for clients, ensuring timely resolution of issues while maintaining strong communication with internal teams. This position requires the ability to manage multiple priorities and provide proactive support to enhance client satisfaction.

What You’ll Do:

Respond to client inquiries via phone, email, and virtual meetings with professionalism and accuracy.
Provide detailed guidance on products, services, and policies, requiring in-depth knowledge of Zelis offerings.
Investigate and resolve client issues that require coordination across multiple departments.
Escalate unresolved or complex issues to higher-level support when necessary, ensuring proper documentation.
Maintain accurate records of client interactions and resolutions in CRM systems.
Identify recurring issues and suggest process improvements to reduce future occurrences.
Assist in onboarding new clients by providing training and support on systems and tools.
Collaborate with internal teams to ensure seamless client experience and timely delivery of solutions.
Participate in team meetings and contribute ideas for improving client service strategies.

What You’ll Bring to Zelis:

HS Diploma & 1-3 yrs healthcare experience
Requires proficiency using AI tools skillfully with an understanding of how to develop/create intelligent prompts and/or agents.
Excellent written and verbal communication skills.
Excellent problem-solving and conflict resolution skills.
Ability to work independently and as part of a team.
Empathy and patience when dealing with clients.
Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

Zelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. Check out our locations to learn more about our offices. All employee work locations are based on the needs of the position and are determined by the Leadership team. In-office work and activities vary based on work and team objectives in accordance with Company policies.

While location expectations vary by role, candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather than a fixed weekly schedule.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.

Care Concierge