About Us

We are an electrical construction firm specializing in commercial electrical and telecommunication infrastructure design, structured cabling installation and maintenance, electrical power distribution systems, data transmission systems, and distributed antenna systems (DAS).

Job Summary

GIBSON ELECTRIC CO., INC.

Position:

IT Business Systems Analyst

FLSA: Exempt

Company:

Gibson

Location: Downers Grove, IL

Department:

Administration

Reports to:

Information Technology Director

General Summary

The IT Business Systems Analyst is responsible for driving continuous improvement across the company’s business systems, processes, and technology stack. This role owns the functional performance of core business systems, including ERP and related applications and focuses on optimization, automation, and alignment with business objectives.

The position introduces dedicated capacity for improvement initiatives by translating business needs into system enhancements, leading upgrades and automation efforts, and ensuring systems are documented, scalable, and effectively utilized.

Purpose of the Role

This role exists to proactively improve how the business operates through technology, reducing manual effort, increasing system adoption, and ensuring business systems evolve alongside organizational needs.

Principal Duties and Responsibilities

Note: other duties may be assigned.

Business Systems Ownership

Serve as the functional owner for business systems, including the Vista platform and supporting applications within the company’s technology stack.
Act as the primary liaison between business stakeholders, IT infrastructure resources, and external vendors related to system functionality and enhancements.
Ensure systems are configured and utilized to support efficient, consistent business processes.

Process Improvement & Optimization

Analyze existing business processes to identify inefficiencies, gaps, and opportunities for improvement.
Partner with business units to redesign workflows and implement process improvements using system capabilities and best practices.
Measure and document the impact of improvements on efficiency, accuracy, and scalability.

Automation & Workflow Development

Design and build automation workflows to reduce manual tasks and streamline business operations.
Leverage available platforms and tools (e.g., workflow engines, low‑code solutions, integrations) to implement practical automation solutions.
Maintain and enhance existing automations as business needs evolve.

System Enhancements & Upgrades

Lead planning and execution of system upgrades, enhancements, and new feature rollouts.
Coordinate testing, validation, and deployment activities to ensure minimal business disruption.
Manage system changes through structured change management and communication practices.

Technology Evaluation & Strategic Input

Research and evaluate industry‑level technologies, tools, and trends relevant to business systems and operations.
Provide recommendations for system improvements, new solutions, or integrations based on business value and return on investment.
Support IT leadership with analysis and input for technology roadmaps and improvement initiatives.

Documentation & Standardization

Develop and maintain standard operating procedures (SOPs), process documentation, and system usage guides.
Ensure documentation remains current and accessible to support consistency and knowledge transfer.
Promote standardization of processes and system usage across departments.

Role Alignment and Responsibility

This role is improvement‑focused, not operational support. The IT Business Systems Analyst:

Owns system functionality and process optimization
Drives automation and enhancement initiatives
Leads upgrades and continuous improvement efforts

The role does not provide routine end‑user support or manage infrastructure, except as needed to support system improvement initiatives and coordination.

Job Specifications

Education & Experience

Bachelor’s degree in Information Systems, Business Administration, Computer Science, or a related field preferred.
Minimum of 4–6 years of experience working with enterprise business systems, ERP platforms, or business process improvement initiatives.

Technical & Analytical Skills

Strong experience working with ERP systems and integrated business applications.
Experience designing or supporting automation and workflow solutions.
Ability to analyze business processes and translate requirements into system improvements.
Proficiency with documentation tools and structured process modeling.

Professional Skills

Strong collaboration and stakeholder engagement skills.
Excellent written and verbal communication abilities.
Organized, detail‑oriented, and methodical approach to improvement initiatives.
Ability to balance strategic thinking with hands‑on execution.

Accountability and Measurement

Effectiveness and adoption of system improvements and enhancements
Reduction of manual processes through automation
Quality and accuracy of documentation and SOPs
Timely delivery of system upgrades and improvement initiatives
Alignment of business systems with organizational objectives

Physical Demands and Work Environment

The physical demands described are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

While performing the duties of this job, the employee is regularly required to walk, stand, sit, talk, and hear. The employee is regularly required to use hands to handle, or feel objects, tools, or computer keyboards. The employee is regularly required to reach with hands and arms, climb or balance and stoop, kneel, crouch or crawl. The employee may frequently lift and/or move up to thirty (30) pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is required to regularly commute to site locations. The employee may be exposed to moving mechanical parts, fumes, or airborne particles and outside weather conditions. The noise level in the work environment is usually minimal.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

As a leading provider of electrical construction, service, and maintenance, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Compensation Range: $95K - $110K based on qualifications and experience

Other Compensation: This position is bonus eligible

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.

#Gibson

#LI-KJ2

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Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Please review our Affirmative Action Policy.

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

Gibson Electric Co., Inc. - Information Technology Business Systems Analyst