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Operations

Job Details

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Job Overview:

We are looking for a passionate, creative, and experienced storyteller who will lead the strategy and creation of world-class content, messaging, and visual experiences for Slack's most strategic customer and executive engagements. This individual is responsible for accelerating big deals and customer outcomes through compelling narratives — while also building the systems, templates, and AI-enabled tools that scale great storytelling across the entire GTM org.

This role sits within the Office of the CRO at Slack. We serve as trusted partners for Slack's customers, ELT, and GTM teams, driving customer transformation practices, solutions, and business value. The ideal candidate is innovative, creative, and thinks outside the box, while possessing a unique blend of sales & marketing expertise, strong business acumen, technology knowledge, and a builder's mindset.
Slack has a positive, diverse, and supportive culture — we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative.

Responsibilities:

* Strategic Slack messaging & positioning: Define and refine Slack's storytelling & messaging strategy, ensuring the most relevant message, value proposition, competitive differentiation, and customer story reaches the right persona/industry at the right time — across AMER, EMEA, and APAC audiences.
* Executive & keynote content ownership: Serve as the slide and narrative lead for Slack's highest-stakes moments — Innovation Summits (NYC, London, Tokyo), All Slack Calls, CKO keynotes, and ELT/co-founder-led customer engagements. Coordinate across PMM, Corporate Marketing, Developer Marketing, and Executive Marketing to deliver polished, on-brand final products.
* Bespoke strategic customer content: Produce high-quality, tailored presentations for top accounts and C-suite engagements, working closely with ELT, account teams, and solution engineers. Build decks that capture both attention and ACV.
* Repeatability at scale: Maintain a library of presentation templates, resource kits, use cases, and playbooks by persona and industry — including a "Kit of Parts" framework — to enable the sales org and wider Slack organization to tell great stories independently.
* AI-enabled self-service tooling: Proactively design and build tools (e.g., AI-powered Slide Template Finders) that reduce content bottlenecks and empower the COO/CRO org to find and deploy the right materials instantly.
* Slack Community feedback loop activation: Engage Slack evangelists for ideas and inspiration to continuously feed and improve Slack's messaging approach and materials.
* Innovative thought partner on Tier 1 deals: Act as an SME for innovative technology and generate thoughtful, account-specific content throughout the sales process — from initial discovery through executive close.
* Script & talk track development: Collaborate on executive messaging scripts, speaker talk tracks, and welcome video content for global events and customer visits.
* Cross-team collaboration: Maximize cross-functional relationships with PMM, Corporate Marketing, Executive Marketing, Developer Marketing, Solution Engineering, Field Marketing, and SI/Partner teams to ensure messaging consistency across the full customer lifecycle.

Required Skills & Experience:

* 10+ years of experience in:
* Product or corporate marketing, content and/or sales marketing
* Crafting executive-level presentations, strategic customer content, and marketing materials for global audiences
* Demonstrated history of crafting compelling positioning and content by persona/function/sales cycle stage that engages stakeholders and inspires action
* Expert-level visual design and presentation skills (Google Slides, Keynote, Adobe Creative Suite)
* Builder mindset: proven ability to create scalable systems, template libraries, and AI-assisted tools — not just one-off deliverables
* Strong written communication skills: experience crafting messaging, thought leadership, and sales enablement content
* Results-driven: deep sense of accountability and ability to drive large, complex projects from brief to final delivery
* Ability to take initiative with minimal guidance in a fast-paced, ever-changing environment
* Track record of collaborating, influencing outcomes, and driving consensus among cross-functional leaders and ELT
* Executive presence: comfort interacting with and supporting C-suite and co-founder-level presenters across global contexts
* Passion for SaaS, AI, disruptive technology, and the future of work
* High energy, charismatic, innovative, and creative with high attention to detail
* Prior startup experience, especially with PLG & MLG hybrid sales environments (ideal)

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $171,200 - $273,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $205,800 - $298,400 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Director, Sales Strategy