About Vouch:

Vouch is the risk advisor that powers ambition.

We’re a tech-enabled insurance advisory and brokerage purpose-built for growing companies in technology, life sciences, and professional services. Our clients are ambitious leaders building complex businesses, and we help them manage risk with tailored advice, smart coverage, and responsive service.

Backed by over $200M from world-class investors, Vouch combines deep industry expertise with AI-powered tools to deliver a better insurance experience. Our digital workflows reduce friction, speed up decisions, and give our clients the confidence to move faster.

Why should you join our team and Vouch?

Not only is this an exciting and growing team where you can drive a real impact on our operational scalability, but Vouch is also the preferred insurance provider to customers of Y Combinator, Brex, Carta, and WeWork. We’re a quickly growing startup that believes in transparency and acknowledgment with our team members and cultivating a values-driven company. Our values are "Be Client Obsessed", "Own it together", "Act with integrity and empathy", "Stay Curious and Grow", and "Empower People."

What does a work environment look like at Vouch?

This role will be based near one of our hub offices in Chicago, New York or San Francisco. We require the team members to be in the office at least three days per week (Tuesday, Wednesday and Thursday) to foster close collaboration and team building.

Role Responsibilities:

As a member of the Early Stage Advisor Team, you will be responsible for ensuring our clients have a great experience through the sales and onboarding process. Insurance Advisors interact directly with our clients through email, video calls, and other communication tools to advise them on the appropriate coverages for their companies and help them satisfy third party contract requirements for coverage.

We pride ourselves on making things fast, easy, and tailored for our customers. Some of our best customer feedback is about our amazing customer experience and service. You’ll be responsible for helping us scale that reputation while also playing a key part in the growth and expansion of our team through the introduction of new products, processes, and technology.

What you'll do:

Establish trusted relationships with our customers, ensuring they are comfortable with and able to utilize the tools/services available through the Vouch platform
Assess our clients’ risk profiles, advise them on appropriate risk management best practices as a licensed professional, and assist with the purchase of coverage
Manage the client lifecycle from application submission through bind with a suite of carrier partners, including online carrier portals
Construct and present customized insurance proposals to clients
Plan and execute daily sales activities such as conducting video calls with clients, responding to emails, and maintaining appropriate documentation in our CRM
Deliver consistent and timely responses, follow-through, and follow-up in response to client requests and issues
Maintain a healthy pipeline and conduct pipeline reviews with your manager

About you:

2+ years of sales, brokerage, customer service, or other client-facing experience – within the insurance industry preferred
Strong communication and organizational skills
Able to be agile and thrive in a fast-paced environment
Possesses competitive drive to outperform peers and continuously improve hard and soft skills
Dependable, positive, and detail-oriented with excellent follow-through skills
Active/Current Property and Casualty License or obtained within 30 days of start date
Ability to drive success through ambiguous and complex situations
Takes initiative to problem solve when meeting resistance

Nice to have:

Knowledge of Commercial P&C coverage lines
Exposure to and passion for early-stage startups and/or high growth environments
Experience working within a CRM and multiple communication tools (Salesforce, ZenDesk, etc.)
Prior experience in a quota-carrying role with responsibility for achieving individual quantitative goals

Vouch provides several benefits to help you bring your best self to work:

💰 Competitive compensation and equity packages
⚕️ Health, dental, and vision insurance
🍼 Parental leave
🌴 Flexible vacation time
🪷 Wellness allowance
🛜 Technology allowance
📚 Company-sponsored personal and professional development
🏫 L&D: Partnerships with Ethena and monthly Lunch & Learns
🧘 Wellbeing: access to many wellbeing perks, including Peloton, Fetch, OneMedical, Headspace care+, etc.
🤗 Caregiver Support: company seed into the dependent care FSA and company sponsored Care.com membership.
📊 Regular performance reviews: Vouch conducts regular performance discussions with all team members, offering goal setting and check-ins, development discussions, and promotion opportunities.

What to expect in a typical interview process:

(Please note these steps may vary slightly depending on the role)

30-minute phone call with our recruiting team
30-45 minute video interview with the hiring manager
Meet the team! 30-45 min 1:1 video discussion with 3-4 team members you’d work closely with in the role
Executive chat (role dependent)

#LI-HT1

Compensation philosophy:

The On Target Earnings (OTE) for this role are $85,000 - $90,000 per year depending on experience.
($60,000 - $65,000 base salary + $25,000 variable compensation)

The base salary listed in the job posting represents what you can expect to earn on an annualized basis. This role is hourly and non-exempt, with overtime eligibility for hours worked over 40 in a week.

Our salary ranges are based on paying competitively for our size and industry and are part of our total compensation package, which also includes benefits and other perks. We also include stock options in all compensation packages and believe all Vouch employees should have the opportunity to become owners in the company. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, location, and business need. The base pay range provided is subject to change and may be modified in the future.

Vouch believes in putting our people first, and building a diverse team is at the front of everything we do. We welcome people from different backgrounds, experiences, perspectives, and ranges of abilities. We are an equal-opportunity employer and celebrate the diversity of our growing team.

If you require reasonable accommodation to complete this application, interview, complete any pre-employment testing, or otherwise participate in the employee selection process, please direct your inquiries to recruiting@vouch.us.