AirHelp is a global tech company specializing in air travel protection, having helped millions of travellers claim compensation for disrupted flights. Beyond compensation claims, AirHelp also offers a growing portfolio of travel protection products and services designed to support travellers throughout their journey. As we continue to scale our products and services, quality and confidence remain vital to ensuring a rapid, stable, and reliable software delivery process.

We are looking for a Senior QA Engineer to join our team, responsible for core Claiming Experience (Documents and Communication) domains at AirHelp.

While this role includes exploratory testing, it moves beyond traditional manual QA, focusing heavily on automation and quality strategy. You will help evolve how quality is built, tested, observed, and owned. Working closely with developers, product managers, and stakeholders, you will improve confidence in daily deployments through automated and exploratory testing, modern observability practices, and AI-assisted workflows, while helping shape a pragmatic quality strategy for complex document and communication flows across our range of products. You will be collaborating closely with a team of 6 developers, with a tech stack that includes Typescript and Ruby.

This is a hybrid role based in Kraków, Gdańsk or Warsaw.

Salary:
- If you join us as a full-time employee: 16,500 - 22,500 PLN gross/month
- If you join us as a contractor (for specific projects): 19,000 - 25,000 PLN net + VAT on B2B contract

What you’ll drive

Own and evolve the test automation strategy for critical Claiming Experience flows around Documents and Communication.
Design, build, and maintain reliable automated tests using tools such as Playwright, Postman/Bruno, and CI/CD pipelines.
Help shorten feedback loops by improving how quickly developers can validate changes before and after deployment.
Enable developers to take greater ownership of quality by introducing practical testing patterns, pairing on test design, and sharing best practices.
Use AI-assisted testing, AI agents, prompt-driven workflows, and automated investigation techniques to improve test generation, debugging, and regression analysis.
Improve quality observability by helping the team understand where failures happen, how often they happen, and what signals should trigger deeper investigation.
Collaborate with developers, product managers, and stakeholders to identify risk areas early and define the right level of testing for each product change.

What you’ll deliver in your first 12 months

Improve confidence in daily deployments by strengthening automated coverage for the most critical document and communication flows.
Shorten regression verification time by introducing faster, more reliable, and better-targeted automated test suites.
Build a pragmatic testing strategy for AI-assisted and AI-powered workflows, including how we validate AI outputs, investigate failures, and prevent regressions.
Reduce dependency on manual verification by moving recurring checks into automated or semi-automated workflows.
Improve investigation speed for test failures and production issues by using tools such as Playwright traces, CI/CD insights, logs, Sentry, Grafana, Kibana, and AI-assisted analysis.
Help shape a quality culture where testing is treated as an engineering responsibility, not a separate phase or isolated QA function.

What sets you apart

Strong experience as a QA Engineer, QA Automation Engineer, Developer in Test, or similar role, ideally in a senior capacity.
Hands-on experience with Playwright and strong understanding of modern end-to-end testing and development practices.
Experience testing APIs using tools such as Postman, Bruno, or similar.
Practical experience integrating automated tests into GitHub Actions or similar CI/CD pipelines.
Strong interest and some experience in using AI tooling to improve testing, debugging, test generation, and investigation workflows.
Good understanding of how to work with developers so that quality becomes a shared team responsibility.
Ability to balance automation, exploratory testing, risk analysis, and delivery speed.
Experience with tools such as Sentry, Grafana, Kibana, or performance testing tools would be a plus.
Strong ownership, clear communication, and ability to influence senior engineers without relying on formal authority.
Good command of English, both written and spoken.

Why AirHelp:

Fast Impact: We deploy daily - your code reaches millions quickly.
Autonomy: High trust, zero politics. We hire builders, not order takers.
Growth: Learning days, personal development plans, workshops, mentorship, and language classes.
Perks: Private healthcare, non-service days, wellness budget, travel stipend, gym/transport subsidy, free access to AirHelp services, and more.

About AirHelp

At AirHelp, we're on a mission to make the world of travel better. Since our foundation in 2013, we've assisted over 3 million passengers in receiving their rightful compensation, and we've protected over 12 million travelers through our membership program, AirHelp+. With a global team of over 400 AirHelpers speaking 19 languages, we aim to provide a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating fair air passenger rights through APRA.

And there’s more! AirHelp isn’t just a great company, but a truly lovable place to work. That's why we're so proud to have been named a Most Loved Workplace, also for LGBTQ+, women and young professionals.

We’re committed to equal opportunities and diversity. Our offices are fully accessible, and we customize interviews to accommodate special needs, including those of neurodiverse candidates. Refugees and displaced individuals are encouraged to apply. We look forward to hearing from you!

Senior QA Engineer - Claiming Experience