Customer Delivery Manager

Role Purpose

The role is a key managerial position leading a team of field-based service engineers. The role is primarily based in the field. You are expected to lead, manage, and support a team to ensure that exceptional customer service is delivered across a geographic region operating within a set financial budget. You are expected to manage the performance and development of your field engineers. You are expected to contribute towards improvement initiatives and operational performance enhancements.

Key Measures of Success & Accountabilities

Responsible for the customer service delivery across a geographic region against agreed KPI’s.

Positively contributing to the budgetary performance of the Service operation by maximising opportunities and minimising costs within your team.

Leading, engaging and motivating your direct team to optimise performance of individuals and teams.

Identifying, building, and maintaining positive internal and external stakeholder relationships.

Key Enablers (knowledge, skills and experience):

Experience of successfully leading and delivering excellent customer service in a field-based environment.
Demonstrable people management, leadership, coaching and engagement skills.
Ability to flex and deliver in a fast-paced environment.
A solution focussed approach to complex operational problems.
Experience in effectively managing a range of complex tasks and priorities, simultaneously.
Proven track record in excellent facilitation, communication and engagement at multiple levels.
Ability to engage, challenge and influence stakeholders.
Is commercially astute.

Why work for ADT?

We have created the perfect platform for you to progress your career with ADT, with a range of opportunities available. As well as an excellent career progression, you will get:-

Competitive basic salary
Annual Company Bonus Scheme
Pension – we match up to 7%
25 days holiday plus bank holidays
Company Vehicle and ongoing training provided
Industry leading Health & Safety and an employee assistance program
Career progression opportunities
Our team average 20+ years length of service
The opportunity to become a valued member of our Winning Team
Staff referral scheme up to £2,000.00
Rewards & recognition programmes

About us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

We can offer an opportunity to work with us at Johnson Controls, to shape the future and create a world that’s safe, comfortable, and sustainable. We are passionate about improving the way the world lives, works and plays and therefore continuously diversifying and creating new exciting opportunities for our employees to grow.