Become a part of our caring community

The Consumer Engagement Professional contributes to business strategy by understanding benefit offerings to ensure enrollment success, identifying member education opportunities to drive maximum utilization of available resources, and directing clients on the use of available resources. Understand department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receive guidance where needed. Follow established guidelines/procedures. This role directly represents Humana to our clients and members in multiple important areas.

Overall Responsibilities:

Oversee proper and timely responses are being sent back to group or broker from operational partners, including specific member level escalations, as needed
Determine areas of member engagement across block of business
Support Stars Activation by weaving relevant content into all member engagement opportunities
Develop health and wellness articles for clients that require it for social media, newsletters, etc.
Push out communication updates to clients that highlight clinical, wellness and other plan administration updates
Plan, coordinate and implement member-facing events by working with multiple different areas
Arrange meeting locations (find, contract, secure and pay for reservation of venue, content, staffing, giveaways, and additional supplies for Bringing Humana to You events
Conduct seminar training meetings prior to Open Enrollment meetings to support staff who will be in attendance
Develop and maintain relationships with customers at appropriate levels of their organization
Deepen broker, Union, and Association contacts and develop relationships
Act as liaison between Humana, customer and internal partners
Attend client and broker/consultant conference calls or in person meetings
Assist with the tracking of Performance Guarantee deliverables and collaborate with the Account Executive on delivering Performance Guarantees to clients, as needed.
Be a resource for additional ad-hoc reporting requests from client, broker or Account Executive
Provide Go365 wellness reporting on clients who require this
Record Brainsharks for clients to post on their websites for members to view pre-recorded Open Enrollment meetings
Attend and participate in retiree association or union meetings
Research and formulate the Group Medicare Proactive Care Strategy communication pieces and related information are shared with clients, while also developing an outgoing message notice to each client to make the information relevant to their ongoing communication strategy
Conduct Bringing Humana to You events and track meeting feedback (different meeting type than open enrollment activities)
Work directly with Communications Consultant on PowerPoint materials and member-facing materials for engagement events and Open Enrollment Activities
Monitor and suggest feedback for custom client websites

Member Meetings:

The Consumer Engagement Professional is responsible for:

Set strategy meeting with AM and Communications Consultant (CC)
Works to secure meeting locations including venue contracting (if locations are not provided by the group)
Securing projector and screen
Arrive at location at least 1 hour prior to meeting
Familiarize yourself with the plan information (ex. Copays, coinsurance, deductible, etc.)
Coordinate with Communication Consultant on enrollment materials and flyers (i.e. will they be mailed directly to the facility or will the CEP bring with them)
Coordinate with local MarketPoint representative if assistance is needed
Deliver the approved presentation and meeting with retirees as necessary
Report meeting attendance and information to the AE, client and Communication Consultant.

Use your skills to make an impact

Requirements:

Solid leadership and personal accountability for work and productivity
Health and Life license or in process of pursuing (completion within 30 days of hire)
This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits.
Comprehensive knowledge of Microsoft Word, Excel and PowerPoint
Able to meet deadlines, work with minimum supervision
Must be able to adapt under pressure (public/in front of members, internal, etc.)
Strong presentation, speaking and meeting facilitation skills
Must be able to multi-task and manage a variety of different group dynamics
Strong written and oral communication skills
Maintain a high level of professionalism
Communication/customer service & collaborating skills are crucial since serving/interacting with numerous internal HUM client areas
Ability to travel, including flying and driving (extensive in the fall during Open Enrollment months of August through November)

Preferred Qualifications

Previous project management experience
Previous experience in account management or customer service
Previous experience in Group Medicare or Individual Medicare product lines/business area
Bilingual English/Spanish
College Degree

Additional Information

Work-At-Home Requirements

To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular are NOT allowed for this position
Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$58,700 - $70,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 06-28-2026

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Group Medicare Consumer Engagement Professional